Finding The Upside

Finding The Upside

By Maria DeLorenzis ReyesBusinessEntrepreneurship
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Finding The Upside episodes

  • #54: Proactive Customer Service - Why THIS Creates Loyalty
    Have you ever wondered why some companies totally blow you away with their customer service and others fail?  Is it just luck of the draw or is it a purposeful approach or strategy? Well, it actually is a well-crafted plan that is implemented at all levels in that company…they have truly built the experience by attending to a customer’s needs at every turn.  That’s what makes us feel happy and satisfied vs. walking away disappointed.  In today’s episode of Finding the Upside, I am unpacking and revealing the game-changing world of proactive customer service. Through personal anecdotes and industry examples, I discuss how anticipating customer needs transforms experiences and how the art of service recovery builds loyalty. This isn't just for customer-facing roles—every part of a business impacts the customer journey. Tune in to today’s episode to learn how proactive customer care can set a business apart and to understand the foundation to an exceptional customer experience.
    Here’s a quick look at what you can expect from today’s episode…
    [0:46] How Business Owners can Create the Ultimate Customer Experience
    [1:49] One Company’s Unbelievable Job with Customer Service 
    [2:39] Proactive Customer Service is this… 
    [4:18] The Key to Driving Customer Service
    [7:58] A Huge Misstep Companies take in Crafting the Customer Journey
    Maria DeLorenzis Reyes | Instagram 
    Maria DeLorenzis Reyes | Facebook⁠  
    Maria DeLorenzis Reyes | Website
    Want to scale your business to the next level? GET SCORED NOW  My Scale Factor Formula™ Scorecard takes just 5 minutes and will give you a custom scorecard for your business. Get your Business Scale Ready Score HERE. 
    Thanks for tuning into Finding The Upside! If you enjoy listening to our podcast, we would greatly appreciate it if you could take a moment to leave us a rating and review HERE. Your feedback is important to us and will help us improve our content and reach more listeners like you. Post a screenshot of you listening on Instagram & tag us @themariadr so we can thank you personally!
    Also, if you haven’t done so already, follow the Finding The Upside podcast! Don’t miss out on future interviews with special guests plus bonus episodes! Follow now! 
    Never miss a show…get the goods delivered directly to your inbox!  CLICK HERE and find “Email Me New Episodes” at the Bottom of the page.
    14 min
  • #53: Getting Out of Your Own Way with Mandy Keene

    Why is it that we often struggle to attain what we desire?  Many times, the answer lies within ourselves - things we believe, stories we have adopted.  And unlocking that is the secret to breaking through and harnessing our own personal growth. Today, my special guest Mandy Keene talks with me about how you can get out of your own way. Mandy is a personal empowerment coach and for 23+ years she has helped hundreds of entrepreneurs, athletes and pioneering innovators master their own self-discovery.  Mandy uses personality assessments to help her clients understand themselves and gain a deeper understanding of what is blocking them from moving forward. We discuss how she uses these tools, the methods she uses and how she has helped so many of her high-profile clients.  Tune into this episode to listen in on this intriguing conversation.


    Here’s a quick look at what you can expect from today’s episode…

    • [01:00] : Mandy’s Journey to becoming a Personal Empowerment Coach

    • [01:40] : Growing Up here Self-Help Was Mandy’s religion

    • [21:58] : The Strawberry Shift: Mandy’s Framework when Teaching Coaches

    • [46:33] : Supporting Each Other like a Group of Penguins 

    • [50:32] : Social Media & Connection is like the bar where you go to order

    • [54:32] : The Transformation that comes from the use of Support Groups

    • [01:32:08] : The Penguin in the Desert


      • Mandy Keene | Instagram 

      Mandy Keene | Facebook 

      Get access to Mandy’s personality assessments HERE! 


      Maria DeLorenzis Reyes | Instagram 

      Maria DeLorenzis Reyes | Facebook⁠  

      Maria DeLorenzis Reyes | Website


      Want to scale your business to the next level? GET SCORED NOW  My Scale Factor Formula™ Scorecard takes just 5 minutes and will give you a custom scorecard for your business. Get your Business Scale Ready Score HERE. 

      Thanks for tuning into Finding The Upside! If you enjoy listening to our podcast, we would greatly appreciate it if you could take a moment to leave us a rating and review HERE. Your feedback is important to us and will help us improve our content and reach more listeners like you. Post a screenshot of you listening on Instagram & tag us @themariadr so we can thank you personally!

      Also, if you haven’t done so already, follow the Finding The Upside podcast! Don’t miss out on future interviews with special guests plus bonus episodes! Follow now! 

      Never miss a show…get the goods delivered directly to your inbox!  CLICK HERE and find “Email Me New Episodes” at the Bottom of the page. 

      1 hr 7 min
    • #52: The Future with AI: How to Embrace It

      By now you have seen or heard about AI…unless you have been living under a rock. Well in today’s episode of Finding the Upside, I am breaking down the relationship between artificial intelligence and our evolving world. It is clear that AI is here to stay…so it’s necessary to shift our mindsets from fearing AI to embracing its potential in business and education. In this episode, I am sharing firsthand experiences of how my team and I are using AI to our advantage but not losing that creative touch. Tune in to learn how a balanced approach to AI can lead to remarkable outcomes in both business and education.

      Here’s a quick look at what you can expect from today’s episode…

      • [0:21] The Buzz About A.I. 

      • [1:40] The Spike of Change & Innovation Caused by A.I 

      • [2:45] A.I. is like a Box Cake Mix… 

      • [7:38] The Misstep Education is taking with A.I and Technology Tools

      • [9:57] Embracing Technology is the Only Way Forward

        • Maria DeLorenzis Reyes | Instagram 

        Maria DeLorenzis Reyes | Facebook⁠  

        Maria DeLorenzis Reyes | Website

        Want to scale your business to the next level? GET SCORED NOW  My Scale Factor Formula™ Scorecard takes just 5 minutes and will give you a custom scorecard for your business. Get your Business Scale Ready Score HERE. 

        Thanks for tuning into Finding The Upside! If you enjoy listening to our podcast, we would greatly appreciate it if you could take a moment to leave us a rating and review HERE. Your feedback is important to us and will help us improve our content and reach more listeners like you. Post a screenshot of you listening on Instagram & tag us @themariadr so we can thank you personally!

        Also, if you haven’t done so already, follow the Finding The Upside podcast! Don’t miss out on future interviews with special guests plus bonus episodes! Follow now! 

        Never miss a show…get the goods delivered directly to your inbox!  CLICK HERE and find “Email Me New Episodes” at the Bottom of the page. 

        14 min
      • #51: ADHD Beyond the Classroom: How Executive Function Challenges Impact Adults with Annika Ahlstrom

        It seems that more and more we are hearing about ADHD in Adults and how much it impacts an individual's life. In the past, the focus has been more on children, but many people discovered during the pandemic when structure fell away they were struggling, some were led to find out why and discovered that they had ADHD and/or issues with Executive Function. That’s because the impact from these challenges are everyday life skills and this difference can really create difficulties for people without the right understanding and strategies.  So in today’s episode of Finding the Upside, I am talking about all of that with my special guest, Annika Ahlstrom.  Annika is an Executive Function Coach who has deep experience working with children and families with ADHD and/or Executive Functioning challenges. Now in her private practice, she intends to expand her services to more adults and couples.  We discuss ADHD and Executive Function Issues and why as a society, in all arenas, life, school and the workplace, our approach requires understanding, compassion and education. Join me and Annika, listen to our conversation as we dive deep into this important topic. 


        Here’s a quick look at what you can expect from today’s episode…

        • [01:30] : Annika's unique background working with children with learning differences

        • [06:39]: Annika’s message to her clients - their way is just a difference and they just need some tools and strategies to reach their potential. 

        • [08:42] : How Annika teaches those who are struggling with the message of “having to fit in” 

        • [14:52]: Why we need to support others who are advocating for what they need

        • [27:49] : The consequences of a child or adult who does not get supports they need

        • [32:23] : Why learning to advocate for yourself as a student when it’s hard helps you succeed as an adult

        • [44:34] : Classroom to the Workplace: Bridging the gap in education for essential life skills

          • Annika Ahlstrom | Instagram 

          Annika Ahlstrom | Website

          Get access to Annika’s Seeing My Time® program HERE! 

          Maria DeLorenzis Reyes | Instagram 

          Maria DeLorenzis Reyes | Facebook⁠  

          Maria DeLorenzis Reyes | Website

          Want to scale your business to the next level? GET SCORED NOW  My Scale Factor Formula™ Scorecard takes just 5 minutes and will give you a custom scorecard for your business. Get your Business Scale Ready Score HERE. 

          Thanks for tuning into Finding The Upside! If you enjoy listening to our podcast, we would greatly appreciate it if you could take a moment to leave us a rating and review HERE. Your feedback is important to us and will help us improve our content and reach more listeners like you. Post a screenshot of you listening on Instagram & tag us @themariadr so we can thank you personally!

          Also, if you haven’t done so already, follow the Finding The Upside podcast! Don’t miss out on future interviews with special guests plus bonus episodes! Follow now! 

          Never miss a show…get the goods delivered directly to your inbox!  CLICK HERE and find “Email Me New Episodes” at the Bottom of the page. 

          57 min
        • #50: Workplace Evolution: Embracing a Hybrid Model

          In today’s shorty episode of Finding the Upside,  I am discussing the future of work in a hybrid environment. As we all know, our work dynamics post-pandemic have changed tremendously. There seems to be this corporate mindset in the workplace right now that emphasizes and is pushing a return to the office. Why??? Well I am breaking that all down and exploring the potential of a flexible work environment and the benefits it can bring to both employers and employees.


          Here’s a quick look at what you can expect from today’s episode…

          • [1:15] The Hybrid Workplace Has Existed Longer Than We Think & It is Here to Stay 

          • [3:33] My frustration with companies wanting to bring people to the office

          • [4:01] Why Companies Want People Back in the Office 

          • [6:01] How ‘Corporate Think’ Creates Blind Spots for Us Business Owners and Leaders

          • [7:25] The Opportunity of the Hybrid Workplace

            • Episode Show Notes 

            Maria DeLorenzis Reyes | Instagram 

            Maria DeLorenzis Reyes | Facebook⁠  

            Maria DeLorenzis Reyes | Website

            Want to scale your business to the next level? GET SCORED NOW  My Scale Factor Formula™ Scorecard takes just 5 minutes and will give you a custom scorecard for your business. Get your Business Scale Ready Score HERE. 

            Thanks for tuning into Finding The Upside! If you enjoy listening to our podcast, we would greatly appreciate it if you could take a moment to leave us a rating and review HERE. Your feedback is important to us and will help us improve our content and reach more listeners like you. Post a screenshot of you listening on Instagram & tag us @themariadr so we can thank you personally!

            Also, if you haven’t done so already, follow the Finding The Upside podcast! Don’t miss out on future interviews with special guests plus bonus episodes! Follow now! 

            Never miss a show…get the goods delivered directly to your inbox!  CLICK HERE and find “Email Me New Episodes” at the Bottom of the page. 


            11 min
          • #49: Embracing Neurodivergence with Pasha Marlowe

            In today’s episode of Finding the Upside, I am talking about a huge topic in our society today, with my very special guest, Pasha Marlowe.  Pasha is a marriage and family therapist, who is now working as a neurodiversity coach. After her own healing journey where she made her own discoveries, she started to reframe some of the social models and diagnostic labels that define us. Pasha fell in love with coaching others to understand and accept that just as in gender and sexuality, we have neurological differences that also put us on a spectrum. We discuss neurodiversity and how as a society, we need to understand and celebrate differences rather than label them as less than. Tune in to today’s episode to join in on the conversation of this important topic.

            47 min
          • #48: Why Creating Safe Spaces for NeuroDivergence is Business Critical

            Have you ever considered who created the rules for what is normal?? I mean, is there such a thing? Yet we go through life trying to measure up to the norms that someone else has set and wonder why we don’t feel like we don’t fit!  Well, in today’s shorty episode of Finding the Upside, I am sharing the revelations I had during the filming of an upcoming episode with Pasha Marlowe. During our discussion on neurodiversity, we explored how this affects employee retention and turnover if companies don’t create an inclusive workplace. Specifically, why business owners and business leaders NEED to create environments that foster acceptance and understanding for all, including neurodivergent individuals. Tune in to get a sneak peek at the insights discovered during this incredible conversation! 

            Here’s a quick look at what you can expect from today’s episode…

            • [3:19] What is NeuroDiversity and Neurodivergence?

            • [4:12] Understanding how societal norms has shaped workplaces

            • [5:30] How Neurodivergence is MISSED in DE&I Efforts  

            • [6:58] Companies need help to understand the importance of creating inclusive cultures

            • [8:36] How not embracing Neurodivergence impacts recruiting and retention of talent.

              • Maria DeLorenzis Reyes | Instagram 

              Maria DeLorenzis Reyes | Facebook⁠  

              Maria DeLorenzis Reyes | Website

              Want to scale your business to the next level? GET SCORED NOW  My Scale Factor Formula™ Scorecard takes just 5 minutes and will give you a custom scorecard for your business. Get your Business Scale Ready Score HERE. 

              Thanks for tuning into Finding The Upside! If you enjoy listening to our podcast, we would greatly appreciate it if you could take a moment to leave us a rating and review HERE. Your feedback is important to us and will help us improve our content and reach more listeners like you. Post a screenshot of you listening on Instagram & tag us @themariadr so we can thank you personally!

              Also, if you haven’t done so already, follow the Finding The Upside podcast! Don’t miss out on future interviews with special guests plus bonus episodes! Follow now! 

              Never miss a show…get the goods delivered directly to your inbox!  CLICK HERE and find “Email Me New Episodes” at the Bottom of the page. 

              11 min
            • #47: STOP the Constant Churn: Rethinking our Work Style

              In today’s shorty episode of Finding the Upside, I am talking about the relentless churn of work and how it leaves us feeling exhausted and burned out. Our society and in American culture, rewards and glamorizes the idea of the non-stop hustle, pushing us to keep going without taking breaks or slowing down. As business owners and leaders, we have to be honest and evaluate our approach to work. Join me as I dive in on today’s episode to discover how you can shift your approach and resist the negative impact that the “hustle” life brings and still find success.


              Here’s a quick look at what you can expect from today’s episode…

              • [0:08] The Churn of Work: Why We Don’t Turn Off Our Engines

              • [3:06] Resisting Work-Life Balance as a Business Owner

              • [5:07] Recalibrating to Ensure Good Work 

              • [6:06] Designing Your Best Day/Week

              • [7:31] Homework: Take our survey on Instagram! @themariadr 

                • Maria DeLorenzis Reyes | Instagram 

                Maria DeLorenzis Reyes | Facebook⁠  

                Maria DeLorenzis Reyes | Website

                Want to scale your business to the next level? GET SCORED NOW  My Scale Factor Formula™ Scorecard takes just 5 minutes and will give you a custom scorecard for your business. Get your Business Scale Ready Score HERE. 

                Thanks for tuning into Finding The Upside! If you enjoy listening to our podcast, we would greatly appreciate it if you could take a moment to leave us a rating and review HERE. Your feedback is important to us and will help us improve our content and reach more listeners like you. Post a screenshot of you listening on Instagram & tag us @themariadr so we can thank you personally!

                Also, if you haven’t done so already, follow the Finding The Upside podcast! Don’t miss out on future interviews with special guests plus bonus episodes! Follow now! 

                Never miss a show…get the goods delivered directly to your inbox!  CLICK HERE and find “Email Me New Episodes” at the Bottom of the page. 

                10 min
              • #46: Women’s Wellness with Jessica Amerosa

                Today’s episode starts a NEW Series here on Finding the Upside called, Women’s Wellness with my special guest, Jessica Amerosa. Jessica is your fitness, mindset and morning hype girl. She is a woman entrepreneur who fell in love with her life at 42. She has suffered loss from multiple miscarriages, to the loss of a surrogate pregnancy, and she became a first time mom at 40 and then moved across the country. Navigating her own storm, Jessica is now in a relentless pursuit to help other women and moms take back control of their happiness and habits through creating morning routines, focused fitness and simple nutrition. Tune in to today’s episode and listen as we  dive deep into the topic of women’s wellness and discover why this topic is so important for overall health and quality of life.  


                Here’s a quick look at what you can expect from today’s episode…

                • [04:27] : The road that led Jessica to starting her own business & helping other women take back control of their happiness

                • [17:51] : How to Navigate Through Your Storms

                • [19:59] : Normal Changes in Your Life Create a Lack of Community

                • [27:38] : Putting Yourself at the Top of the To Do List 

                • [38:10] : Creating Thoughts Around Circumstances

                • [42:46] : Fitness & Wellness Have Been Focused Around Men;  How Women are Flipping the Fitness Script. 

                • [01:05:47] : Learn How To Get in Touch with Jessica and start taking back control of your own happiness and habits! 

                  • Jessica Amerosa | Instagram 

                  Jessica Amerosa | Facebook 

                  Learn More about Jessica’s Business Opportunity HERE! 


                  Maria DeLorenzis Reyes | Instagram 

                  Maria DeLorenzis Reyes | Facebook⁠  

                  Maria DeLorenzis Reyes | Website


                  Want to scale your business to the next level? GET SCORED NOW  My Scale Factor Formula™ Scorecard takes just 5 minutes and will give you a custom scorecard for your business. Get your Business Scale Ready Score HERE. 

                  Thanks for tuning into Finding The Upside! If you enjoy listening to our podcast, we would greatly appreciate it if you could take a moment to leave us a rating and review HERE. Your feedback is important to us and will help us improve our content and reach more listeners like you. Post a screenshot of you listening on Instagram & tag us @themariadr so we can thank you personally!

                  Also, if you haven’t done so already, follow the Finding The Upside podcast! Don’t miss out on future interviews with special guests plus bonus episodes! Follow now! 

                  Never miss a show…get the goods delivered directly to your inbox!  CLICK HERE and find “Email Me New Episodes” at the Bottom of the page. 

                  1 hr 6 min
                • #45: Stepping it Up: The Urgency of Tech Advancement in Your Business

                  I’ve got more Entrepreneurial Real Talk for you... I have an important question for all business owners and team leaders out there. How much have you embraced new technology and innovation in driving your business forward? In Assessing Your Technology Commitment, Are You Falling Behind? In today's episode, we’ll dive into the significance of implementing technology and staying committed to innovation. Looking beyond upfront costs, we'll discuss how investing in technology and optimization can actually save your company money in the long run. Don't let short-sightedness hinder your business's potential. Join me as we explore real-life scenarios and unpack the impact of technology on optimizing and transforming businesses.

                  Maria DeLorenzis Reyes | Instagram 

                  Maria DeLorenzis Reyes | Facebook⁠  

                  Maria DeLorenzis Reyes | Website

                  Want to scale your business to the next level? GET SCORED NOW  My Scale Factor Formula™ Scorecard takes just 5 minutes and will give you a custom scorecard for your business. Get your Business Scale Ready Score HERE. 

                  Thanks for tuning into Finding The Upside! If you enjoy listening to our podcast, we would greatly appreciate it if you could take a moment to leave us a rating and review HERE. Your feedback is important to us and will help us improve our content and reach more listeners like you. Post a screenshot of you listening on Instagram & tag us @themariadr so we can thank you personally!

                  Also, if you haven’t done so already, follow the Finding The Upside podcast! Don’t miss out on future interviews with special guests plus bonus episodes! Follow now! 

                  Never miss a show…get the goods delivered directly to your inbox!  CLICK HERE and find “Email Me New Episodes” at the Bottom of the page. 

                  15 min

                About Finding The Upside

                From the publisher's feed

                In business and in life there is always an upside…finding it is often the challenge. Having a mindset that looks for it and embraces problems as opportunities is the key to thriving. Successful…