We will discuss methods to identify and support those skilled and knowledgeable employees who are not comfortable, or participatory in coming forth with their creative ideas and solutions to organizational issues. Often these employees, who are sometimes introverts, can be coached to be more confident in their abilities and encouraged to engage in the success of the organization.

Beverly Hathorn is a Team Leader, Project Manager, and HR Professional, with over 20 years of experience coaching and developing teams, particularly in the Customer Satisfaction arena.

She has led Business Process Outsourcing for a Fortune 500 company, created customer satisfaction initiatives, and now, as a consultant, offers training, workshops, and strategies to help clients who wish to build high-performing, collaborative teams and create a customer-first culture.

If you are a small business owner or salesperson who struggles with getting the sales results you are looking for, get your copy of Succeed Without Selling today. Learn the importance of Always Be Curious

Each episode of this podcast provides insights and education around topics that are important to you as a business owner or leader. The content comes from people who are experts in their fields and who are interested in helping you be more successful. Whether it’s sales challenges, leadership issues, hiring and talent struggles, marketing, seo, branding, time management, customer service, communication, podcasting, social media, cashflow, or publishing, the best and the brightest join the host, Diane Helbig, for a casual conversation. Discover programs, webinars, services, books, and other podcasts you can tap into for fresh ideas. Be sure to subscribe so you never miss an episode and visit Helbig Enterprises to explore the many ways Diane can help you improve your business outcomes and results. 

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