01:00 - Early Career and Full Sail Experience - Lindsay’s journey through college and entering the music industry.
03:20 - Passion for Cooking - Discovering a love for cooking and the dream of owning a cafe.
07:00 - A Life-Changing Event - How a personal tragedy led Lindsay to rethink her path.
10:40 - Starting Over in Ohio - The decision to return home and start a cafe.
12:30 - Navigating Setbacks - Overcoming unexpected obstacles during the process.
15:40 - Market Research on a Park Bench - Observing the community to plan the business.
18:00 - Launching the Cafe - Opening day and early challenges.
20:45 - Surviving COVID-19 - Adapting the business model to thrive during the pandemic.
23:15 - Building a Community Hub - Creating a welcoming space for all dietary preferences.
26:50 - The Power of Resilience - Lindsay’s reflections on the lessons learned.
29:30 - The Importance of Gratitude - Finding strength through gratefulness.
32:00 - Encouragement for Aspiring Entrepreneurs - Why it’s worth taking the leap, even if you fail.
35:10 - Conclusion - Final thoughts on Lindsay's journey and what’s next.
When I think about Lindsay Jameson, the first thing that comes to mind is how she embodies resilience. Sitting across from her during our podcast conversation, I was struck by the sheer tenacity she’s shown throughout her journey—moving from the music industry in Nashville to opening a thriving cafe in her hometown of Lebanon, Ohio. Her story isn’t just about business; it’s about determination, adaptability, and a mindset that refuses to quit, even when things get tough. Here are my key takeaways from our conversation.
1. Market Research Done Right: The Park Bench Approach
One of the most memorable parts of Lindsay’s story is her approach to understanding her market before opening her cafe. While most entrepreneurs might dive into data sheets or analytics reports, Lindsay did something different: she simply sat on a park bench. Yes, she took a literal seat in the heart of Lebanon, Ohio, and just watched. She observed who was walking around, what they were doing, and how they interacted with their surroundings.
It might sound simple, but there’s genius in that simplicity. We live in an age where we often overcomplicate market research. We’re quick to dive into metrics, trends, and forecasts, but how often do we step back and just observe? Lindsay’s “park bench” method allowed her to see the real, everyday behavior of her potential customers. It wasn’t just about data points; it was about understanding the pulse of the community she was about to serve.
There’s a lesson here for all of us: sometimes the best way to learn about your market is to immerse yourself in it. Spend time where your customers are. Observe them. Listen to their conversations. Understand their routines. Lindsay’s approach shows that by watching and learning, you can gather insights that no spreadsheet could ever provide. She didn’t need a fancy report to tell her who her audience was; she just needed a park bench and some time.
2. Thriving in One of the Toughest Industries During the Toughest Times
There’s no denying that the restaurant industry is one of the toughest to crack. The margins are slim, the competition is fierce, and the work is grueling. Add a global pandemic to the mix, and it’s no wonder so many restaurants struggled or even shut down. But Lindsay? She not only survived—she thrived.
The pandemic was a curveball that no one saw coming. It forced businesses to adapt overnight, and those who couldn’t make the pivot were left behind. For Lindsay, adapting meant rethinking everything about how her cafe operated. From creating a takeout-only model to streamlining her operations, she found ways to make it work. And let’s be honest, if you can build a successful business in the restaurant industry during a pandemic, you’re doing something right.
Her resilience wasn’t just about making smart business decisions; it was about mindset. While others might have been tempted to throw in the towel, Lindsay kept pushing. She kept looking for solutions, kept finding ways to serve her customers, and ultimately, kept the doors open. It’s a powerful reminder that success often comes down to how well you adapt to the unexpected. In business, as in life, there are always going to be challenges. But it’s how you respond to those challenges that sets you apart.
3. The TCB Mindset: Taking Care of Business
If there’s one phrase that sums up Lindsay, it’s TCB: Taking Care of Business. It’s a mantra she lives by, and it’s one that has guided her through every step of her journey. Lindsay doesn’t just “do business”—she takes care of it. She tackles every task, every challenge, and every opportunity with the same level of dedication and care.
One of the things I admire most about Lindsay is that she doesn’t believe in half-measures. Whether she’s running her cafe or supporting the team at 9/8 Central, she’s all in. There’s no task too small, no problem too big. It’s this mindset that has made her so successful, and it’s one of the reasons it’s an honor to work with her every day. She doesn’t just show up—she shows up ready to get things done, and she does it with a level of passion and commitment that’s inspiring.
The TCB mindset isn’t just about getting through a to-do list. It’s about ownership. It’s about taking responsibility for every aspect of your work and making sure that everything you touch is done to the best of your ability. That’s what makes Lindsay stand out, and it’s what makes her a great leader. She’s not just running a cafe; she’s setting an example for everyone around her on how to take care of business.
Lessons We Can All Learn from Lindsay
So, what can we take away from Lindsay’s journey? For me, it boils down to three key lessons:
1. Understand Your Market, Really Understand It.
Lindsay’s park bench approach to market research is a reminder that sometimes, the answers we’re looking for aren’t buried in reports—they’re right in front of us. Take the time to truly understand your customers, not just as data points but as people. Know where they go, what they do, and what they care about. It’s a simple concept, but one that can make all the difference.
2. Resilience Is Key.
The world isn’t always going to go according to plan. Whether it’s a pandemic or any other unexpected hurdle, the key is how you react. Lindsay’s ability to adapt and thrive in such a tough industry during such a challenging time is a testament to the power of resilience. If you’re willing to pivot, rethink your strategy, and keep pushing, you can overcome just about anything.
3. Adopt the TCB Mindset.
Taking Care of Business isn’t just a catchy phrase—it’s a way of life. It’s about doing the work, showing up, and giving your best effort, no matter what. It’s about taking ownership and making sure that everything you do is done with care and precision. That’s what separates the good from the great, and it’s what has made Lindsay so successful.
Why It’s an Honor to Work with Lindsay
I’ll say it again: it’s an honor to work with Lindsay every day. She’s someone who doesn’t quit, who believes in doing things the right way, and who has a knack for turning challenges into opportunities. Her story isn’t just about opening a cafe; it’s about persistence, adaptability, and the power of believing in yourself. And if there’s one thing I’ve learned from her, it’s that success isn’t just about the big wins—it’s about the little things you do every day to take care of business.
Lindsay’s journey reminds me of why we do what we do. It’s about more than just achieving goals or hitting targets; it’s about creating something meaningful, something that makes a difference. It’s about pushing through the tough times, finding creative solutions, and never losing sight of why you started in the first place. And most importantly, it’s about taking care of business—one day, one task, one step at a time.
In a world that often feels chaotic and unpredictable, Lindsay’s story is a beacon of hope. It’s proof that with the right mindset, the right approach, and a little bit of grit, you can turn even the most challenging situations into success stories. So here’s to Lindsay, and to everyone out there who’s taking care of business, no matter what life throws their way.