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This episode was recorded after our team meeting where we discussed how to make the client experience better. It takes constant focus every day on each touch point that a client goes through on their journey.
We also discuss our company culture with examples of how our team supports each other.
In our pilot episode we share a little history about our business and why we decided to start our podcast. Our goal is to bring you into our conversations on business, leadership and how we help our team and our clients succeed. With over 30 years of blood, sweat and (many) tears, we hope to bring you a little glimpse into the real stories, the real mistakes and share how we make decisions.
In this episode we discuss the importance of relationship building and making people feel significant. We talk about how we have kept clients for 30 years and why our employee retention is unparalleled. Who is our first customer? Listen in to find out!
From the publisher's feed
Welcome to our podcast where we share our stories, lessons, frustrations and triumphs in running a service business. We will also give you some of our best tools and tactics for living your best…
The valuable experience gained through the economic downturns of 2001, 2008, and most notably 2020, is priceless. The many challenges and lessons learned have given them the knowledge and skills necessary to build a team and a business with a strong foundation to succeed through the good times and the bad. Both continue to see personal training clients and focus much of their time on helping to develop their team members, as well as researching and experiencing the latest in health, wellness and longevity.