This week's guest is Patti Harman, Editor-in-Chief for Claims Magazine. Patti is a lifelong writer and storyteller who also developed a passion for education along the way. She joins us to talk about the importance of learning styles and experiential learning, particularly within the insurance industry (around 6:53). You'll get to hear her adventures touring the American Modern training facility in Ohio, the use of virtual reality in job-training, and how she once got to flood a living room for educational purposes (around 15:20). If you fast-forward to 18:55, Patti shares her thoughts on the new opportunities and challenges that are on the horizon as the insurance industry begins to reckon with the legalization of cannabis across the United States.