In today's podcast, Neal and Paul are joined by Joe Doherty from Five9.

Joe is an expert in his field and talks about gamification and how the Cloud is helping companies in the new norm.

Neal shares some recent insights he found worthwhile from Al Hopper.

It would mean the world to us if you would leave a comment or even share the podcast.

Neal  - @nealtopf (t)

Paul - @paulcat72 (t)

Joe -@joedohertyusa (t)

Al - @AlHopper_ (t) 

This week, we discuss QA and the role that function plays within the BPO world and how it will change in the future.

Please get in touch if you have any topics that you would like us to discuss.

Neal Topf - @nealtopf on twitter

Paul Catherall - @paulcat72 on twitter

It would mean the world to us both if you could give some comments on what you think of the podcast so far, good and bad!!

Thanks