Fireside chats without the fires

Tune in to this weeks episode and listen to Jeremy Watkin share his passion and insights about all this QA and QM related.

Leslie O'Flahavan joins us to discuss all things written in the BPO World. Listen to Leslie share her passion and insights, a MUST listen for anyone involved in customer support.

Jon Cox works for Well Pet as their customer advocacy manager, and we discuss all things related to customer advocacy and how that differs from customer care and what best practices can be shared between the two disciplines.

**A Warning..This Podcast Contains NO COVID DISCUSSIONS**

If you were a fly on the wall in a Contact Centre, what would you like to see? Tune in to hear a very unique discussion. 

An interesting discussion for any QA/Training leaders. Neal shares his insights on how to get the best from QA and Training within the Contact Centre. A valuable listen for anyone in these fields.

Neal and Paul discuss a recent cost savings article published by Brad Cleveland as well as sharing their #CXHeroes of the week.

Over the past weeks, Neal and Paul have discussed what the future looks like. On this podcast, they take a view on what should the contact centre of today look like.

Hear from Neal as he shares what he has learned from a vendor viewpoint and the changes he is implementing already, while Paul shares how clients can and should support vendors in achieving common goals.

On this week's podcast, Neal and Paul discuss lessons learnt by CX/BPO's and ourselves during COVID, also, Neal shares the brands that have provided him with a great customer experience during COVID and those that could have done a better job.

Thumbs Up During COVID:-

8X8

Insta Cart

At&T

Morgan Stanley

Dollar Shave Club

American Airlines

NFL

Thumbs Down during COVID:-

Pitney Bowes

Forbes (Nick Glimsdahl)

On this week's podcast, we welcome Eppie Titong, VXI Country Manager to the podcast and discuss how The Phillippines is holding its own in the current climate and what the future is shaping up as.

Neal shares a report on how The Philippines is staking up globally from The Site Selection Group, which is available from https://siteselection.com/  Please subscribe to the podcast.

@ChatsFires

#CXConvos

In this week's episode, Neal and Paul discuss who are the people that they consider to be CX heroes and leaders in the customer service world.

People such as:-

Nate Brown, Brad Cleveland and Ryan Bicknell (to name but a few).