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Our guest today has an amazing perspective on how to help businesses succeed, by creating authentic and exceptional customer experiences. His name is Tom Scantlebury and he’s the founder of Sky Blue Customer Experiences Services. Tom is based down the Gold Coast, Australia. In this conversation, you’ll learn the parallels between Customer Experience (CX) and […]

The post Facilitating (and maximising) an authentic customer experience with Tom Scantlebury (Episode 88) appeared first on First Time Facilitator.

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Have you heard about LEGO® SERIOUS PLAY®? I, as I’m sure many of you did too, grew up playing with LEGO and used it to craft all sorts of things, from space-ships, to holiday resort. I was seeing quite a few people on LinkedIn share their photos of LEGO® SERIOUS PLAY® sessions and I was […]

The post Seriously playing with LEGO with Joel Birch (Episode 87) appeared first on First Time Facilitator.

If you're nodding along to today's First Time Facilitator episode, you're going to love my written companion: Work Fame — a weekly Spublication designed to help you stand out in your work, build your reputation, and get the opportunities others don’t.

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This episode was inspired by the traction I got from a LinkedIn post a few weeks ago, that also got some great response on The Flipchart. The post was about music. Before I share the essence of the post, I don’t think I need to give an explanation on why music is important. I have […]

The post Tune up your workshop with Leanne Hughes (Episode 86) appeared first on First Time Facilitator.

If you're nodding along to today's First Time Facilitator episode, you're going to love my written companion: Work Fame — a weekly Spublication designed to help you stand out in your work, build your reputation, and get the opportunities others don’t.

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Today, you will be hearing a conversation I had with my dad, Aneurin Hughes. This isn’t too self-indulgent thing though, we haven’t done this to record family memories, we are keeping this on topic for you! Dad is a civil engineer and some of my earliest memories were watching him prepare for conference speeches. He […]

The post Managing your company’s best assets: A conversation with my dad, Aneurin Hughes (Episode 85) appeared first on First Time Facilitator.

If you're nodding along to today's First Time Facilitator episode, you're going to love my written companion: Work Fame — a weekly Spublication designed to help you stand out in your work, build your reputation, and get the opportunities others don’t.

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You’re in for a delightful listen this week as I’m interviewing a superstar facilitator, Ingrid Thompson from healthynumbers.com.au. Ingrid is an educator, problem solver and the Founder of Healthy Numbers.Ingrid describes herself as a sponge, particularly a learning sponge. She loves listening and reading and building, and absorbing all the knowledge, so she can share […]

The post Be where your facilitation feet are with Ingrid Thompson (Episode 84) appeared first on First Time Facilitator.

If you're nodding along to today's First Time Facilitator episode, you're going to love my written companion: Work Fame — a weekly Spublication designed to help you stand out in your work, build your reputation, and get the opportunities others don’t.

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Please don’t read the title of this and think I’m telling you to MAKE people meet each other and force their connections using icebreakers! There’s a bit more to it in this minisode. Yes, this episode is all about icebreakers and energisers. I feel like I could create literally dozens of episodes on these two […]

The post Forced connections using icebreakers with Leanne Hughes (Episode 83) appeared first on First Time Facilitator.

If you're nodding along to today's First Time Facilitator episode, you're going to love my written companion: Work Fame — a weekly Spublication designed to help you stand out in your work, build your reputation, and get the opportunities others don’t.

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Angela Henderson runs the most amazing workshops, conferences and retreats and takes that time to put the care into these events.

The post Facilitating a human connection with Angela Henderson (Episode 82) appeared first on First Time Facilitator.

If you're nodding along to today's First Time Facilitator episode, you're going to love my written companion: Work Fame — a weekly Spublication designed to help you stand out in your work, build your reputation, and get the opportunities others don’t.

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Someone asked me recently, ‘Hey Leanne if there was one word that described your approach and what you find most important in designing and delivering a workshop, what would that word be? ’That word for me is: Contrast. You can call it other words like variety, or even a phrase like ‘mixing it up’ – […]

The post The one criteria I use to design and deliver workshops with Leanne Hughes (Episode 81) appeared first on First Time Facilitator.

If you're nodding along to today's First Time Facilitator episode, you're going to love my written companion: Work Fame — a weekly Spublication designed to help you stand out in your work, build your reputation, and get the opportunities others don’t.

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I thought I’d invite a special guest back. Sarah McVanel featured on Episode 39 of the First Time Facilitator podcast, where we spoke about discovering your facilitator zone of genius. I got so much value from her about the business side of facilitation, that when I left my corporate job in February it took me […]

The post The business of facilitation with Sarah McVanel (Episode 80) appeared first on First Time Facilitator.

If you're nodding along to today's First Time Facilitator episode, you're going to love my written companion: Work Fame — a weekly Spublication designed to help you stand out in your work, build your reputation, and get the opportunities others don’t.

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I’m fresh back in Australia after delivering an intense week-and-a-bit facilitation gig over in Hong Kong. I had a wonderful time and learnt some lessons on the road, that I’d like to share with you. Why? Prevention is better than cure! This trip had it all: Typhoons, civil unrest and a missing credit card! Watch […]

The post Lessons learnt on the road (and on the tarmac) with Leanne Hughes (Episode 79) appeared first on First Time Facilitator.

If you're nodding along to today's First Time Facilitator episode, you're going to love my written companion: Work Fame — a weekly Spublication designed to help you stand out in your work, build your reputation, and get the opportunities others don’t.

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