Five generations are now working shoulder to shoulder, and the old rules aren’t keeping up. We sit down with Florence Potter (No Umbrellas) and Richard Spencer (Age Inc.) to unpack what actually makes mixed-age teams thrive: clear norms, bias-aware hiring, and honest conversations about how people want to work. 

Florence lifts the lid on workshops that turn vague “culture” into practical agreements: how feedback happens, what professionalism looks like, when in-person time matters, even the unspoken coffee rules. Richard maps the bigger picture, from an aging workforce to the quiet ways ageism shows up in job ads, interview shortlists, and ATS training data. We explore how to redesign “entry-level” teams with seasoned talent, why reverse mentoring should run both directions, and how to shift recruiting to long-term workforce design.

We share concrete moves to modernize hiring language, add intergenerational balance, and replace the golden rule with a smarter one: treat people how they want to be treated. 

If you care about retention, performance, and real inclusion, this conversation gives you tools to act today. 

To learn more about APSCo Australia, head to au.apsco.org