Fixed Ops Mastermind

In this episode of the Fixed Ops Mastermind Podcast, host Kyle Morissette sits down with Chuck Turck to discuss leadership, process improvement, and the evolving demands of fixed operations in today’s dealerships. Chuck shares his journey in automotive, lessons learned from years in service management, and the philosophies that have shaped his leadership style. The conversation highlights the importance of clear communication, proactive problem-solving, and creating an environment where employees feel empowered to succeed. From improving technician efficiency to building stronger customer relationships, this episode delivers practical strategies leaders can apply immediately to boost performance and morale.

5 Takeaways

1. Lead by example – Consistency between words and actions is the foundation of team trust.
2. Communication is non-negotiable – Frequent, transparent updates keep both employees and customers aligned.
3. Empower your people – Give staff the authority to make decisions and own their results.
4. Measure what matters – Focus on metrics that directly impact customer satisfaction and profitability.
5. Continuous improvement mindset – Small, steady changes lead to long-term operational gains.

5 Notable Quotes

• “If your team sees you doing what you say, they’ll follow you anywhere.” – Chuck Turck
• “Communication breaks down faster than any other process in the dealership.” – Chuck Turck
• “Empowerment isn’t giving up control—it’s creating more leaders.” – Chuck Turck
• “Don’t measure for the sake of measuring; measure what actually matters to your customers.” – Chuck Turck
• “Success in fixed ops comes from hundreds of small improvements, not one big idea.” – Chuck Turck

5 Actions You Can Take Today

1. Hold a morning huddle – Align the team on daily goals, appointments, and challenges before the day begins.
2. Audit your communications – Review how information flows between advisors, technicians, and customers.
3. Delegate a decision – Give a team member authority to solve a problem without managerial approval.
4. Refine your KPIs – Focus on a small set of high-impact metrics that drive service lane success.
5. Identify one process to improve – Select a single pain point and create an action plan for change within 30 days.

I wrote a news letter article a few weeks ago. I compared Tractors and AI and how their evolution are mirroring each other. It explored how the tractor did not put farmers out of jobs and how it will not put fixed ops people out of jobs! 

This week on Fixed Ops Mastermind we are joined by Scott Brown, technician & owner of Connie & Dick’s Auto Service Center, as well as manager of Diagnostic Network! Tune in as he dives into making the most of the collaborative relationship between dealers and independent shops!

Where to find Scott Brown:

https://www.connieanddicks.com/

https://diag.net/about

https://www.linkedin.com/in/scott-brown-diag?trk=public_post_feed-actor-name

This episode is brought to you by:

• Parts Edge:

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Follow Fixed Ops Mastermind:

https://www.linkedin.com/company/fixed-ops-mastermind/

https://www.facebook.com/fixedopsmastermind

https://www.instagram.com/fixedopsmastermind/ 

https://fixedopsmastermind.com/ 

#dealerships #smallbusiness #familyowned #autoshops

• (00:00) - Intro

This week on Fixed Ops Mastermind - WE ARE : AI author & Keynote speaker, Sharon Gai, is joining us! Tune in as she gives us a masterclass in ecommerce, and the future of incorporating AI to streamline your business!

Where to find Sharon:

https://www.sharongai.com/

https://www.linkedin.com/in/sharongai

This episode is brought to you by:

• UVeye:
• Reynolds & Reynolds:
• Targit:

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Follow Fixed Ops Mastermind:

https://www.linkedin.com/company/fixed-ops-mastermind/

https://www.facebook.com/fixedopsmastermind

https://www.instagram.com/fixedopsmastermind/ 

https://fixedopsmastermind.com/ 

#artificialintelligence #ai #streamline #innovation

• (00:00) - Intro

This week on Fixed Ops Mastermind we are joined by Mike Wiant, Regional Sales Representative of Shelby American and Fox Factory Vehicles! Tune in as he dives into the importance of introducing young minds to the possibilities of a career in the trades!

Where to find Mike Wiant:

https://www.shelby.com/en-us/

https://vehicles.ridefox.com/

https://www.linkedin.com/in/mikewiant

This episode is brought to you by:

• Reynolds & Reynolds
• Parts Edge
• AWN Inc.

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Follow Fixed Ops Mastermind:

https://www.linkedin.com/company/fixed-ops-mastermind/

https://www.facebook.com/fixedopsmastermind

https://www.instagram.com/fixedopsmastermind/ 

https://fixedopsmastermind.com/ 

• (00:00) - Intro

This week on Fixed Ops Mastermind we are joined by Alex Caradonna, account executive at Targit! Tune in as he explores the possibilities of innovating Dealer Management Systems, Customer Relationship Management platforms, and much more with specialized industry solutions!

This episode is brought to you by:

• Targit
• Reynolds & Reynolds
• UVeye

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Follow Fixed Ops Mastermind:

LinkedIn:  Facebook:  Instagram:  Website:

#businessintelligence #CRM #DMS #streamlining #innovating

• (00:00) - Intro

This week on Fixed Ops Mastermind we are joined by Jeremiah Shaw, Founder & CEO of Grovity Leadership! Tune in as he delves into everything he has learned through professional development in the industry, and gives us a masterclass in how everyone can be better leaders for their team!

This episode is brought to you by:

• Targit
• UVeye
• Reynolds & Reynolds

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Follow Fixed Ops Mastermind:

LinkedIn:  Facebook:  Instagram: Website: 

#leadership #coaching #leadershipdevelopment #training

• (00:00) - Intro

This week on Fixed Ops Mastermind - WE ARE : Regional Manager at Meineke, Jami Alexander, is joining us! Tune in as she gives us a masterclass in leadership and industry training, learned through her success in transforming and scaling businesses!

This episode is brought to you by:

• Reynolds & Reynolds
• Automotive Warranty Network Inc.
• UVeye

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Follow Fixed Ops Mastermind:

LinkedIn. Facebook. Instagram. Website. 

#leadership #coaching #leadershipdevelopment #training

• (00:00) -

This week on Fixed Ops Mastermind: Wayne Bridges of Toyota of Puyallup, and Brooklynne Morse of Scott Honda of West Chester, join us to discuss the benefits of mentorship programs within the industry and how to maximize their impact!

Where to find Wayne Bridges:

https://www.toyotaofpuyallup.com/
https://www.linkedin.com/in/wayne-bridges-auto

Where to find Brooklynne Morse:

https://www.scotthonda.com/staff.aspx

https://www.linkedin.com/in/brooklynne-morse-69101458

This episode is brought to you by:

PartsEdge

https://www.partsedge.com/

Also brought to you by:

Automotive Warranty Network INC

https://www.awninc.com/

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Follow Fixed Ops Mastermind:

https://www.linkedin.com/company/fixed-ops-mastermind/

https://www.facebook.com/fixedopsmastermind

https://fixedopsmastermind.com/

Chapters:

00:00 = Intro

01:20 = Benefits of Technician Mentoring Programs

15:15 = Recruiting and Developing New Technicians

32:00 = Challenges and Best Practices in Technician Mentoring

#Mentorship #Apprenticeship #MentorshipPrograms #ApprenticeTechnician