We all have been taught what to think. From school through business the what of thinking has been the focus. How to think is the way forward! Knowing how to think allows you to work through new situations. Questions are how you do that. Teach your team what they could do and not what they should do! Join the fixedopsmastermind.com

Damon talks about stressing your customers just by having them get into the service drive. How many decisions does it take for a customer to approach and enter your drive to do business with you?

Damon talks about stressing your customers just by having them get into the service drive. How many decisions does it take for a customer to approach and enter your drive to do business with you?

In a world where pick up and delivery is going to become commonplace we will need to overcome another hurdle in gaining a customers trust. 

Using a video inspection where the customer can see their vehicle and technician doing an inspection of their car when they have never even been to the store will be huge!

In a world where pick up and delivery is going to become commonplace we will need to overcome another hurdle in gaining a customers trust. 

Using a video inspection where the customer can see their vehicle and technician doing an inspection of their car when they have never even been to the store will be huge!

It is always dangerous to assume. Do not assume your customers think like you or see the world like you.

It is always dangerous to assume. Do not assume your customers think like you or see the world like you.

We all want to drive traffic into the dealership. What happens when they get there? Is the team prepared with a solid process that has been worked on, planned out and practiced? 

If you are driving traffic off a cliff like a lemming then it has done no good to get it there. 

Retention is the biggest word you will hear in fixed ops!

We all want to drive traffic into the dealership. What happens when they get there? Is the team prepared with a solid process that has been worked on, planned out and practiced? 

If you are driving traffic off a cliff like a lemming then it has done no good to get it there. 

Retention is the biggest word you will hear in fixed ops!

Damon Egan and Dave Foy discuss the top 5 things any advisor can do TODAY to become better at their career.