Barry Costa, Costa Group, chair, education and training committee, International Cleaning and Restoration Association, (ICRA) and Jim Holland, vice president, ICRA discuss the association’s recently announced offering, the Performance Assessment Certification for various cleaning and restoration designations.

Barry Costa, Costa Group, chair, education and training committee, International Cleaning and Restoration Association, (ICRA) and Jim Holland, vice president, ICRA discuss the association’s recently announced offering, the Performance Assessment Certification for various cleaning and restoration designations.

Barry Costa, Costa Group, chair, education and training committee, International Cleaning and Restoration Association, (ICRA) and Jim Holland, vice president, ICRA discuss the association’s recently announced offering, the Performance Assessment Certification for various cleaning and restoration designations

Steve Simonson, Founder of iFloor now a consultant and CEO, Kyasi.com and John Simonson, president, Flooring Web Solutions, discuss the possibilities that may occur in the future as online companies develop a virtual buying group with select independent retailers. The Simonsons talk about how the internet will ultimately look in the future and what independent retailers will need to do to stay relevant.

Steve Simonson, Founder of iFloor now a consultant and CEO, Kyasi.com and John Simonson, president, Flooring Web Solutions, discuss the possibilities that may occur in the future as online companies develop a virtual buying group with select independent retailers. The Simonsons talk about how the internet will ultimately look in the future and what independent retailers will need to do to stay relevant.

Kellie Hawkins Schaffner, vice president, Waterlox Coatings Corp., from the NWFA Wood Floor Expo discusses changing trends of wood, the various looks that are possible and the protection that is afforded to floors by certain finishes. Schaffner also discusses the sand and finish sector of the industry.

John McDevitt, former 3M corporate economist now in semi-retirement, evaluates the state of the economic recovery, analyzing the Commerce Department's jobs report and the general situation that currently exists in the labor market.

John McDevitt, former 3M corporate economist now in semi-retirement, evaluates the state of the economic recovery, analyzing the Commerce Department's jobs report and the general situation that currently exists in the labor market.

John McDevitt, former 3M corporate economist now in semi-retirement, evaluates the state of the economic recovery, analyzing the Commerce Department's jobs report and the general situation that currently exists in the labor market.

Professional trainer Brian Gracon, Brian Gracon & Associates, discusses selecting the right staff and training programs. Gracon talks about the role follow-up coaching plays and the dos and don’ts of coaching.