Professional trainer Brian Gracon, Brian Gracon & Associates, discusses selecting the right staff and training programs. Gracon talks about the role follow-up coaching plays and the dos and don’ts of coaching.

Stuart Hirschhorn, research director, Catalina Research, looks back at the first quarter, discussing each of the floor covering industry product groups, the housing and remodeling markets as well as the inclination of the consumer to spend. Hirschhorn also looks ahead at the second quarter.

Stuart Hirschhorn, research director, Catalina Research, looks back at the first quarter, discussing each of the floor covering industry product groups, the housing and remodeling markets as well as the inclination of the consumer to spend. Hirschhorn also looks ahead at the second quarter.

Stuart Hirschhorn, research director, Catalina Research, looks back at the first quarter, discussing each of the floor covering industry product groups, the housing and remodeling markets as well as the inclination of the consumer to spend. Hirschhorn also looks ahead at the second quarter.

Larry Winter, Winter & Harris CPAs, in a conversation aimed at businesspeople who are not experts in accounting, offers three accounting basics about financial statements: margins and its components; turns on receivables and inventory turns; and break-even point.

Chad Gill, president, Concreate, Midlothian, Va. and President of the Concrete Polishing Association of America and Nate Mohler, executive director, Concrete Polishing Association of America, discuss the growing popularity of polished concrete as a flooring material.

Chad Gill, president, Concreate, Midlothian, Va. and President of the Concrete Polishing Association of America and Nate Mohler, executive director, Concrete Polishing Association of America, discuss the growing popularity of polished concrete as a flooring material.

Chad Gill, president, Concreate, Midlothian, Va. and President of the Concrete Polishing Association of America and Nate Mohler, executive director, Concrete Polishing Association of America, discuss the growing popularity of polished concrete as a flooring material.

Lew Migliore, The Industry’s Troubleshooter, president, LGM & Associates Technical Flooring Services, discusses the increasing number of problems he has been called out on involving moisture and hard surface flooring.

Amie Gilmore, show director of Surfaces at Hanley Wood previews The International Surface Event East, which is scheduled for Oct. 20 to 22 at the Miami Beach Convention Center. Gilmore also reviews the exhibitors that will be taking part in the show, the educational and other special events that are planned and she previews the International Surface Event, which will be held next year in Las Vegas.