Excerpts from Mohawk Industries’ fourth quarter conference call featuring the Q&A session with Jeff Lorberbaum, Mohawk, chairman and CEO, and Mohawk CFO, Frank Boykin.

Excerpts from Mohawk Industries’ fourth quarter conference call featuring the Q&A session with Jeff Lorberbaum, Mohawk, chairman and CEO, and Mohawk CFO, Frank Boykin.

Lis Calandrino, author, educator and former retailer from Surfaces discusses changes in the industry that have led to a greater need for retailer education. Calandrino talks about the increased need for retailers and sales people to polish their customer service skills because of consumers' heightened service expectations.

Bruce Zwicker, CEO, J.J. Haines discusses the company’s unique history and its recently announced acquisition of CMH Space. He talks about the company’s decision on handling the Armstrong account, the changing relationships with suppliers and what the future might hold.

Bruce Zwicker, CEO, J.J. Haines discusses the company’s unique history and its recently announced acquisition of CMH Space. He talks about the company’s decision on handling the Armstrong account, the changing relationships with suppliers and what the future might hold.

Bruce Zwicker, CEO, J.J. Haines discusses the company’s unique history and its recently announced acquisition of CMH Space. He talks about the company’s decision on handling the Armstrong account, the changing relationships with suppliers and what the future might hold.

John McGrath, director, The International Standards and Training Alliance (INSTALL), discusses the announcement made by the organization at the Carpenters International Training Center in Las Vegas during Surfaces about doubling the duration of its warranty program to two years and doubling the dollar amount to $10,000. Also discussed is the industry-wide carpet installation standard.

John McGrath, director, The International Standards and Training Alliance (INSTALL), discusses the announcement made by the organization at the Carpenters International Training Center in Las Vegas during Surfaces about doubling the duration of its warranty program to two years and doubling the dollar amount to $10,000. Also discussed is the industry-wide carpet installation standard.

John McGrath, director, The International Standards and Training Alliance (INSTALL), discusses the announcement made by the organization at the Carpenters International Training Center in Las Vegas during Surfaces about doubling the duration of its warranty program to 10 years and doubling the dollar amount to $10,000. Also discussed is the industry-wide carpet installation standard.

Jim Gould, president, Floor Covering Institute looks back at Surfaces 2014, the success of the co-located Builder Show, Kitchen & Bath Show and Wall Covering. Gould discusses changes in the distribution sector and a seminar he will be offering at the NWFA show and at Coverings on the subject.