In this game-changing conversation, Doug Brown, founder of CEO Sales Strategies followed by nearly 2 million people, exposes the shocking reality that's killing most sales organizations: 97% of salespeople don't know their ideal buyer characteristics. After working across 360+ industries with global giants like Procter & Gamble and Intuit, Doug reveals why sales isn't random luck—it's a predictable mathematical system, and why average salespeople are about to be "screwed" in the AI revolution.
What makes Doug's approach revolutionary? While most companies treat sales like a mysterious black box, Doug has cracked the code on making revenue mathematically predictable through micro-measurements and daily accountability. His methodology transforms sales from subjective guesswork into precise funnel math, revealing why over 90% of businesses—even Fortune 500 companies—lack basic sales metrics that could transform their growth.
Doug's transformation of Intuit's struggling division isn't just impressive—it's systematic. He reveals how they went from a $10 million loss to a $7 million gain in one year by shifting from selling "checks" to solving "check fraud protection," and why the real breakthrough came from understanding both business ROI and personal ROI of buyers. We explore his counterintuitive finding that remote sales teams can outperform in-office teams when properly systematised, and why he trains sales teams four days a week despite pushback from executives.
Discover why he believes "technology is flat in the field," how AI will separate professional salespeople from average ones, and why the master prospector always outsells the master closer in volume. Doug shares his prediction that sales compensation models won't fundamentally change, but the processes will be completely revolutionised, why daily training creates compound interest effects in performance, and how 22 hours per week can be reclaimed through AI integration.
We dive deep into his philosophy that sales must address both business and personal return on investment, why Harvard research shows 97% of salespeople miss their ideal buyer profile, and how AI can transform average producers into top performers if they embrace the technology. Doug reveals why companies doing $48 million grew to $110 million through systematic daily training, how to use AI for prospect research most salespeople ignore, and why the future belongs to salespeople who build personal brands and leverage technology rather than compete against it.
00:00 - Why 97% of salespeople fail to identify their ideal buyers
03:15 - How to make sales mathematically predictable through systems
04:00 - The specific metrics most companies aren't measuring
06:33 - Why over 90% of businesses lack basic sales funnel data
07:00 - The Intuit case study: From $10M loss to $7M profit in one year
13:58 - Why technology has leveled the playing field for all salespeople
21:00 - Remote vs in-office sales teams: What the data really shows
24:18 - The fatal hiring mistake companies make with remote salespeople
26:49 - How 30 minutes of daily training created $62M in growth
28:26 - The compound effect: Why 1% daily improvement transforms performance
32:08 - Doug's blunt prediction: Why average salespeople are "screwed"
33:10 - The economics of AI: $20/month vs $60K salary reality
34:08 - How AI can transform average producers into top performers
42:32 - The prospect research advantage most salespeople ignore
44:21 - Why human connection becomes more critical in the AI era
45:57 - What will actually change about sales compensation models
Follow Doug Brown:
Instagram: https://www.instagram.com/dougcbrown
Follow Mark Kentwell:
Instagram: https://www.instagram.com/mark_kentwell
TikTok: https://www.tiktok.com/@mark_kentwell
LinkedIn: https://www.linkedin.com/in/markkentwell1
Mark's Businesses:
Presence Real Estate: https://presence.realestate/
Nexr: https://nexr.com.au/
