Jimmy Hicks who leads AAN, Inc. remembers the days when an adjuster showed up in a suit and holding a ladder. The average cycle time? Thirty days‼️Obviously, the property side of insurance has evolved since then. Hear about Jimmy’s journey through the decades and how AAN has adapted to industry changes, how they maintain solid adjuster & appraiser relationships, and what principles guide them. Listen to his Focus On Claims interview 🎤 with Ernie Bray.

The year 2004 was pivotal for Tony Villa. The CEO of Insuresoft asked himself how do we diversify and modernize our core system platform? The result is, as Tony likes to say, “core and more.” Listen to his Focus on Claims interview 🎤 with Ernie Bray to hear what that grew into as well as his thoughts on build vs. buy, ecosystems and creating brand awareness.

What separates Darren DiMaria’s company – DCI Solution – from its competitors is the time taken to do a fair and accurate valuation on a vehicle from a client. We’re not talking about your average auto but specialty vehicles like trucks, buses, classic cars, farm and heavy equipment. The difference in valuation can be tens of thousands of dollars.

With auto claims, only about 8% involve some sort of diminished value. But the insurance industry wants to be fair and accurate with these claims. This is where Roy Duplantier, president of Accurate DIV (Diminished Inherent Value) comes in. With their data, he’s giving insurance carriers a different way of determining diminished value that takes the subjectivity out of it. His solution is seamless, efficient and more automated. Who wouldn’t be clamoring for that? Learn more about Roy’s story on his Focus on Claims interview with Ernie Bray.

Guillermo Cornejo has a passion for 🏍 motorcycles 🏍. So much so that he created the first and largest peer-to-peer motorcycle rental community in the U.S. But it wasn’t easy – for this entrepreneur it took three times and five years to launch Riders Share. His goal is to make motorcycle riding more accessible and affordable and he’s doing it! Guillermo reports 13,000 successful rides and over 20,000 reviews with an average of 4.97 stars. Hear his story and the advice he has for young entrepreneurs starting their journey on his Focus on Claims interview with Ernie Bray.

Dylan Whitehead been around the insurance block, learning the business from the ground up. When his career took him to Australia to lead a start-up, he went to the TPA market for help but didn’t find it. Instead of being deterred, he created the solution he was seeking. At the core is the perfect mix between humans and automation when it comes to servicing claims. Process-focused technology can handle 80% of claims while the other 20% are put in the hands of experienced people.

For Christopher Stanley, training is everything. Eleven years ago he was fortunate to have someone show him the auto damage appraiser/adjuster ropes via ride-alongs…four days a week for six months. Now, his company IA Path teaches new adjusters and appraisers how to get started. And he trains them properly because he knows from experience that an IA has to adjust on the fly, make decisions and, at times, negotiate. You’ll see his passion and enthusiasm on full display during his recent conversation with Ernie Bray.

A self-proclaimed data geek, Bob Frady, wants to tell you everything bad that can happen with your property. Why? Because for most people, their home is their single biggest investment and a property claim can be a huge interruption to daily life. You’ll want to hear this innovator’s Focus on Claims conversation with Ernie Bray

When it comes to the Internet, "seeing is no longer believing" is how Craig Stack describes it. Craig is the founder of Truepic a company hyper-focused on authentic photos and videos to help not only the insurance industry but lenders, jewelers, e-commerce sites, and more. The millisecond a photo is taken using his camera technology, it’s run through 22 fraud detection tests. Listen in to learn more about what Craig calls “controlled capture.”

Claim Genius Inc is one of the leading artificial intelligence claims organizations. By integrating AI in all the right places, they make claims processing, damage assessment, and recycling a smooth experience.