In this episode, Jamie Gale is joined by Adele Gambardella and Chip Massey, who bring their unique expertise together to help CEOs and organizations navigate and resolve crises. Adele, a public relations and crisis communications specialist, and Chip, a former FBI special agent specializing in hostage negotiations, discuss their backgrounds, the mission of their company, and the importance of convincing skills and forensic listening in high-pressure situations. The conversation offers listeners practical advice on implementing these techniques and reflections on childhood tendencies and how they impact the ways adults interact.