"My ability to obtain my dreams is carried on the backs of the people that I work with. If they're going to carry me to my dreams, I want to carry them to their dreams too."
John Nichols founded the construction company Nichols Construction Team in 1983 with his father Jim and his brother Brad. From the beginning, they were committed to using purpose and culture as a competitive advantage. Even though John recognizes the importance of talking about culture and values in every meeting, he believes that "culture is caught, not taught." When leadership demonstrates a long-term commitment to culture, they "don't have to preach it, they just teach it like an apprenticeship: through watching."
Tune in to this episode to learn why the tough times and difficult situations have been the greatest opportunities to prove their commitment to their culture:
-No matter what the contract says, if the company makes a mistake, their "buildings never go out of warranty" and they've created a culture of psychological safety by extending that empathy to employee mistakes as well
-The reaction during the recession that made their team MORE cohesive, not less
-Getting feedback not just from customers, but also from unsuccessful proposals
John has more than 40 years of construction experience. As president and CEO of the Nichols Construction Team, John oversaw all business operations as well as the overall construction management process ensuring that day-to-day operations meet or exceed the expectations of their clients. John takes great pride in helping clients see their dreams become realities and always strives to develop business relationships that are based on respect, trust, and honesty. John has worked to root that culture into all operations at Nichols Construction Team to sustain those values even as he passes the torch of leadership.