For The Record - Archive

For The Record - Archive

By Carm Capriotto, AAPBusinessMarketingManagement
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For The Record - Archive episodes

  • The Impact of DVI’s On Sales and Shop Efficiency [FTR 104]
    Thanks to our Partners, Shop Boss, and 360 Payments
    Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Tradeshow, Dilraj Sekhon discusses the transformative impact of digital vehicle inspections (DVI) in automotive repair shops. Dilraj addresses common hesitations from technicians and service advisors, emphasizing DVI's benefits, such as enhanced customer communication through visual aids, improved inspection efficiency, and protection against disputes with photographic evidence. He also highlights the importance of team buy-in, consistency in inspections, and leveraging technology for ease of use.
    Dilraj Sekhon, R & S Auto, North York, ON
    Show Notes
    • Watch Full Video Episode
    • Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
    • Importance of Digital Vehicle Inspections (00:00:24)Dilraj discusses the significance of digital inspections in automotive repair and addresses technician resistance.
    • Enhancing Customer Communication (00:00:54)Visual aids in inspections help clients understand vehicle issues better.
    • Efficiency in Inspections (00:02:01)Quality inspections save time and lead to more sales opportunities for technicians.
    • Protecting the Shop (00:02:56)Digital inspections help prevent disputes regarding vehicle conditions with customers.
    • Consistency in Inspections (00:03:19)Standardizing inspection processes ensures all technicians perform thorough checks.
    • Example of Implementation (00:04:23)Dilraj shares a personal example of improving alignment checks through digital inspections.
    • Oil Change Reminders (00:06:03)Using digital inspections to remind clients about upcoming oil change services.
    • Bridging Communication Gaps (00:06:49)Digital inspections facilitate better communication between technicians and service advisors.
    • Encouraging Team Buy-in (00:07:45) The importance of involving the team in the digital inspection process for smoother implementation.

    Thanks to our Partners, Shop Boss and 360 Payments
    Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net
    Connect with the Podcast:
    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
    -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
    -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
    -Subscribe on YouTube: https://www.youtube.com/carmcapriotto
    -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
    -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
    -Follow on Twitter: https://twitter.com/RResultsBiz
    -Visit the Website: https://remarkableresults.biz/
    -Join our Insider List: https://remarkableresults.biz/insider
    -All books mentioned on our podcasts: https://remarkableresults.biz/books
    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
    -Buy Me a Coffee: https://www.buymeacoffee.com/carm
    -The Aftermarket Radio Network: https://aftermarketradionetwork.com
    -Special episode collections: https://remarkableresults.biz/collections
    The Aftermarket Radio Network
    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
     
     
     
     
     
     
     
    10 min
  • Strategies for Addressing the Technician Shortage [FTR 103]
    Thanks to our Partners, Shop Boss, and 360 Payments
    Brad Updegraff discusses the pressing shortage of skilled technicians in the automotive industry. Brad shares strategies for training and developing technicians, and the importance of creating strong relationships with local schools. Additionally, he emphasizes the significance of flexible compensation plans and support for aspiring technicians.
    Brad Updegraff, Dave’s Ultimate Automotive, 6 locations, Austin, TX. Brad's previous episodes HERE.
    Show Notes
    • Watch Full Video Episode
    • Industry Challenges (00:00:34)Discussion on the nationwide technician shortage and the impact of the growing electric vehicle market.
    • Creating a Technician Pipeline (00:01:08)Brad reflects on the long-term strategies dealerships have implemented to develop their technician workforce.
    • Personal Experience as an Intern (00:02:08)Brad shares his early experiences in the automotive industry and the challenges he faced as an intern.
    • Strategies for Training Technicians (00:02:34)Exploration of effective strategies for training technicians, emphasizing building relationships with local schools.
    • NAPA Apprenticeship Program (00:03:11)Overview of the NAPA apprenticeship program and its effectiveness in developing new technicians.
    • Case Study: A Young Trainee (00:04:04)Brad discusses a specific trainee's experience, highlighting the importance of pairing her with a skilled technician.
    • Adapting Training Approaches (00:05:01)Challenges faced during the training program lead to a need for more flexible and adaptable training methods.
    • Identifying Natural Leaders (00:05:47)Importance of recognizing natural leaders among technicians to foster a supportive training environment.
    • Compensation Structures (00:07:30)Discussion on compensation plans and how to ensure they are attractive to both new and experienced technicians.
    • Selecting the Right Trainees (00:08:33)Brad emphasizes the importance of carefully selecting trainees based on their interest and potential.
    • Encouraging Continuous Improvement (00:09:34)Encouraging technicians to seek growth and development opportunities within the company.
    • Value of Training for Students (00:10:17)Highlighting the need for trainees to understand the importance of continuous education and training.
    • Compensation and Incentive Plans (00:11:05)Brad discusses innovative compensation structures to attract and retain skilled technicians.
    • Tool Accessibility for Technicians (00:12:01)Addressing the lack of tools as a barrier for entry-level technicians and proposing solutions.
    • Flag Rate Compensation Model (00:12:58)Explanation of a flag multiplier system designed to support both green and experienced technicians in learning.
    • Compensation Structure for Technicians (00:14:04)Discussion on the importance of a well-structured compensation plan for technicians and foreman roles.
    • Challenges of Foreman Role (00:15:00)Exploring the difficulties faced by foreman roles during poor traffic times in the shop.
    • Impact on Profit Margins (00:15:49)Analyzing how technician training impacts overall shop output and profit margins.
    • Tool Acquisition Programs (00:16:43)Overview of programs designed to help technicians acquire necessary tools through structured payments.
    • Supporting Local High Schools (00:18:25)Strategies for building relationships with high schools to support automotive education programs.
    • Enhancing Automotive Education (00:19:23)Discussing the benefits of donating equipment to schools to improve their automotive programs.
    • Creating a Pipeline of Talent (00:20:14)Importance of engaging high school students to prepare them for careers in the automotive industry.
    • Selling the Automotive Career (00:21:09)Encouraging technicians to share their career stories to attract high school students to the industry.
    • Engagement with Students (00:21:57)The significance of actively participating in career fairs and building relationships with students.
    • Closing Thoughts on Future Technicians (00:22:48)Emphasizing the responsibility of the industry to nurture future technicians and change lives.

    Thanks to our Partners, Shop Boss and 360 Payments
    Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net
    Connect with the Podcast:
    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
    -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
    -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
    -Subscribe on YouTube: https://www.youtube.com/carmcapriotto
    -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
    -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
    -Follow on Twitter: https://twitter.com/RResultsBiz
    -Visit the Website: https://remarkableresults.biz/
    -Join our Insider List: https://remarkableresults.biz/insider
    -All books mentioned on our podcasts: https://remarkableresults.biz/books
    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
    -Buy Me a Coffee: https://www.buymeacoffee.com/carm
    -The Aftermarket Radio Network: https://aftermarketradionetwork.com
    -Special episode collections: https://remarkableresults.biz/collections
    The Aftermarket Radio Network
    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
     
     
     
     
     
     
     
    24 min
  • Start Thinking About The Industry First, and You Second [FTR 102]
    Thanks to our Partners, Shop Boss, and 360 Payments
    In this episode of For the Record, Maylan Newton tackles the pressing issue of the technician shortage in the automotive industry. Maylan emphasizes the importance of proactive involvement from shop owners and industry representatives in engaging with educational institutions and students. He highlights the need for better representation at vocational events and the necessity of running businesses that attract and retain skilled technicians. Maylan urges the industry to work together to create an inviting career path for the next generation.
    Maylan Newton, ESI- Educational Seminars Institute. Maylan’s previous Episodes HERE
    Show Notes
    • Watch Full Video Episode
    • Hiring Challenges in the Industry (00:00:30)Maylan discusses the full-time nature of hiring and the industry's struggles to attract technicians.
    • Skills USA Event Insights (00:01:02)Maylan shares his experience at a Skills USA event, highlighting the lack of automotive representation.
    • Engaging Young People (00:02:19)He emphasizes the need for the automotive industry to inform youth about career paths available.
    • Personal Outreach to Schools (00:03:24)Maylan recounts his efforts speaking at high schools to promote automotive careers.
    • Importance of Industry Visibility (00:05:25)Maylan urges industry members to actively engage with schools and promote career opportunities.
    • Attracting and Retaining Technicians (00:06:17)He stresses the need for fair treatment and compensation for new technicians entering the field.
    • Talent Acquisition Efforts (00:08:01)Maylan highlights the proactive approach of other industries in recruiting young talent.
    • Call to Action for Shop Owners (00:09:38)He challenges shop owners to commit to engaging with local schools and vocational programs.
    • Quotes for Inspiration (00:10:35)Mahlon shares motivational quotes to encourage industry involvement and improvement.

    Thanks to our Partners, Shop Boss and 360 Payments
    Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net
    Connect with the Podcast:
    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
    -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
    -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
    -Subscribe on YouTube: https://www.youtube.com/carmcapriotto
    -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
    -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
    -Follow on Twitter: https://twitter.com/RResultsBiz
    -Visit the Website: https://remarkableresults.biz/
    -Join our Insider List: https://remarkableresults.biz/insider
    -All books mentioned on our podcasts: https://remarkableresults.biz/books
    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
    -Buy Me a Coffee: https://www.buymeacoffee.com/carm
    -The Aftermarket Radio Network: https://aftermarketradionetwork.com
    -Special episode collections: https://remarkableresults.biz/collections
    The Aftermarket Radio Network
    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
     
     
     
     
     
     
     
    14 min
  • Are You the Biggest Constraint to Your Business Growth? [FTR 101]
    Thanks to our Partners, Shop Boss, and 360 Payments
    AJ Nealey shares his journey from technician to business owner, highlighting key constraints to business growth in the auto repair industry. AJ emphasizes the importance of recognizing personal limitations, building a strong team, and implementing effective processes. He advocates for working "on" the business rather than "in" it and stresses personal development and accountability. This episode provides valuable strategies for overcoming challenges and creating a scalable business model, ultimately fostering long-term success.
    AJ Nealey, Nealey Auto Service, 5 locations, Edgewater, MD. AJ’s previous episodes HERE
    Show Notes
    • Watch Full Video Episode
    • Identifying Constraints (00:00:28)AJ discusses the primary constraint to business growth, drawing from his journey as a technician turned owner.
    • Personal Experience and Growth (00:01:50)He shares insights on overcoming growth ceilings and emphasizes the importance of mentorship in his journey.
    • The Biggest Constraint: Self (00:02:31)AJ identifies the self as the main constraint, urging owners to recognize personal limitations.
    • Understanding Business Constraints (00:03:16)He explains the need to identify specific constraints like marketing or process issues for effective growth.
    • Building a Strong Team (00:04:10)AJ stresses the importance of hiring the right people and developing a capable team for business scalability.
    • Developing Middle Management (00:05:52)He discusses the necessity of creating a middle management layer as businesses grow from multiple locations.
    • Hiring and Training Challenges (00:06:40)AJ highlights the significance of effective hiring and training processes in the automotive repair industry.
    • Sales Process and Customer Retention (00:08:31)He emphasizes improving the sales process to retain existing customers and identify growth constraints.
    • Working "On" vs "In" the Business (00:09:31)AJ reflects on the need to focus on strategic tasks rather than day-to-day operations for business growth.
    • Identifying and Prioritizing Constraints (00:10:23)He encourages creating a power list of tasks that contribute to business growth and overcoming constraints.
    • Creating Processes for Growth (00:11:26)AJ stresses the importance of documenting processes to ensure scalability and operational efficiency.
    • Coaching and Accountability (00:12:56)He discusses using processes as tools for coaching and holding team members accountable for their performance.
    • Personal Development and Business Growth (00:14:10)AJ emphasizes the importance of personal development for business owners and how it reflects on their business.
    • Reflecting on Personal Constraints (00:15:04)Discussion on identifying personal limitations and the impact of self-awareness on business success.
    • Embracing Challenges and Growth (00:15:48)AJ highlights the necessity of facing challenges and learning from failures on the path to success.
    • Value of Time and Opportunity (00:17:30)The importance of recognizing time as a valuable commodity and serving the community with gratitude.
    • Closing Thoughts on Constraints (00:18:09)AJ concludes by reiterating that personal constraints affect business growth and encourages proactive change.

    Thanks to our Partners, Shop Boss and 360 Payments
    Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net
    Connect with the Podcast:
    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
    -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
    -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
    -Subscribe on YouTube: https://www.youtube.com/carmcapriotto
    -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
    -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
    -Follow on Twitter: https://twitter.com/RResultsBiz
    -Visit the Website: https://remarkableresults.biz/
    -Join our Insider List: https://remarkableresults.biz/insider
    -All books mentioned on our podcasts: https://remarkableresults.biz/books
    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
    -Buy Me a Coffee: https://www.buymeacoffee.com/carm
    -The Aftermarket Radio Network: https://aftermarketradionetwork.com
    -Special episode collections: https://remarkableresults.biz/collections
    The Aftermarket Radio Network
    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
     
     
     
     
     
     
     
    19 min
  • “I Don’t Need to Read That” Said No One Ever [FTR 100]
    Thanks to our Partners, Shop Boss, and 360 Payments
    Matt Fanslow, host of "Diagnosing the Aftermarket A to Z," discusses the critical importance of consulting service information before performing vehicle maintenance or repairs. Matt shares multiple real-world scenarios illustrating why thoroughly understanding service procedures is essential to avoiding costly mistakes and ensuring professional work.
    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. [email protected]
    Show Notes
    • Watch Full Video Episode
    • Importance of Service Information (00:00:25)Matt emphasizes the necessity of reading service information before starting any repair work.
    • Common Mistakes in Vehicle Maintenance (00:01:12)Matt shares horror stories of technicians neglecting service information, leading to mistakes during vehicle maintenance.
    • Encouragement to Use Service Info (00:04:03)Matt advises technicians to always consult service information before starting any job.
    • Warranty Concerns and Accountability (00:05:05)Discussion on the importance of service information for warranty claims and accountability in repairs.
    • Pay Structure and Professionalism (00:06:34)Matt addresses how pay structures can affect adherence to proper procedures in the automotive industry.
    • Call to Action for Technicians (00:07:34)Matt encourages a cultural shift towards professionalism by prioritizing service information in repairs.

    Thanks to our Partners, Shop Boss and 360 Payments
    Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net
    Connect with the Podcast:
    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
    -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
    -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
    -Subscribe on YouTube: https://www.youtube.com/carmcapriotto
    -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
    -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
    -Follow on Twitter: https://twitter.com/RResultsBiz
    -Visit the Website: https://remarkableresults.biz/
    -Join our Insider List: https://remarkableresults.biz/insider
    -All books mentioned on our podcasts: https://remarkableresults.biz/books
    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
    -Buy Me a Coffee: https://www.buymeacoffee.com/carm
    -The Aftermarket Radio Network: https://aftermarketradionetwork.com
    -Special episode collections: https://remarkableresults.biz/collections
    The Aftermarket Radio Network
    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
    -Special episode collections: https://remarkableresults.biz/collections
     
     
     
     
     
     
     
     
    9 min
  • ‘Crystal Clear’ Communication [FTR 099]
    Thanks to our Partners, Shop Boss, and 360 Payments
    Rick White underscores the importance of clear communication in automotive shops. He explains how misunderstandings and unmet expectations often stem from the "illusion of transparency," where people assume others understand their needs without clear and effective communication. The episode offers strategies for improving clarity, such as using "visual definitions" and reflective listening techniques.
    Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. [email protected]
    Show Notes
    • Watch Full Video Episode
    • The Illusion of Transparency (00:01:06)Discussion on how the illusion of transparency affects communication and expectations in the workplace.
    • Crystal Clear Communication (00:02:12)Emphasis on clear and specific communication to avoid misunderstandings.
    • Being Firm in Communication (00:03:15)Importance of being firm in conversations to ensure clarity and avoid misinterpretation.
    • Understanding Distortion Fields (00:04:31)Explanation of how personal experiences and feelings create distortion in communication.
    • Setting Clear Expectations (00:05:46)Advice on how to clearly communicate expectations using specific examples.
    • Visual Definitions (00:07:11)Introduction of "visual definitions" to improve understanding among team members.
    • Creating Visual References (00:08:49)Suggestions for using images to standardize terms and concepts in communication.
    • Reflective Listening Techniques (00:10:03)Description of reflective listening as a method to confirm understanding in conversations.
    • The Importance of Clarity (00:11:01)Final thoughts on the significance of clear communication for reducing stress and improving workflow.

    Thanks to our Partners, Shop Boss and 360 Payments
    Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net
    Connect with the Podcast:
    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
    -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
    -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
    -Subscribe on YouTube: https://www.youtube.com/carmcapriotto
    -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
    -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
    -Follow on Twitter: https://twitter.com/RResultsBiz
    -Visit the Website: https://remarkableresults.biz/
    -Join our Insider List: https://remarkableresults.biz/insider
    -All books mentioned on our podcasts: https://remarkableresults.biz/books
    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
    -Buy Me a Coffee: https://www.buymeacoffee.com/carm
    -The Aftermarket Radio Network: https://aftermarketradionetwork.com
    -Special episode collections: https://remarkableresults.biz/collections
     
     
     
     
     
     
     
    13 min
  • Top 3 Ownership Principles [FTR 098]
    Thanks to our Partners, Shop Boss, and 360 Payments
    Dave Justice from Repair Shop of Tomorrow emphasizes three key pillars for successful shop management: education, communication, and implementation. He underscores the importance of continuous education, particularly for technicians who have transitioned into business ownership. Dave also shares strategies for enhancing team communication and streamlining operational processes. He suggests utilizing a business flow chart and daily tracking to monitor and improve performance. Additionally, he stresses the significance of labor profit management to increase profitability.
    Dave Justice, Owner, Repair Shop of Tomorrow.  Listen to Dave’s other episodes HERE.
    Show Notes
    • Watch Full Video Episode
    • Importance of Education (00:00:29)Dave discusses the need for better education in the automotive industry for technicians transitioning to business owners.
    • Communication Strategies (00:01:21)Dave emphasizes effective communication with clients and team members to enhance business operations.
    • Implementation of Systems (00:02:39)Dave outlines the importance of implementing systems and procedures for successful business management.
    • Business Flow Chart (00:02:39)Introduction of a business flow chart used for analyzing business performance throughout the month.
    • Manager Sheet Overview (00:03:46)Description of the manager sheet to track performance metrics and financial goals.
    • Daily Tracker Explanation (00:04:04)Discussion on the daily tracker for monitoring car count and service metrics to improve operations.
    • Inspect What We Expect (00:05:04)Dave explains the concept of inspecting repair orders to ensure quality service and client trust.
    • Labor Profit Management (00:06:59)Introduction of a program to analyze productivity, efficiency, and effective labor rates for profitability.
    • Effective Labor Rate Importance (00:08:38)Discussion on the significance of understanding effective labor rates versus door rates for financial health.

    Thanks to our Partners, Shop Boss and 360 Payments
    Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net
    Connect with the Podcast:
    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
    -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
    -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
    -Subscribe on YouTube: https://www.youtube.com/carmcapriotto
    -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
    -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
    -Follow on Twitter: https://twitter.com/RResultsBiz
    -Visit the Website: https://remarkableresults.biz/
    -Join our Insider List: https://remarkableresults.biz/insider
    -All books mentioned on our podcasts: https://remarkableresults.biz/books
    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
    -Buy Me a Coffee: https://www.buymeacoffee.com/carm
    -The Aftermarket Radio Network: https://aftermarketradionetwork.com
    -Special episode collections: https://remarkableresults.biz/collections
     
     
     
     
     
     
     
    12 min
  • “You Cannot Run a Business From the Underhood of a Car.” [FTR 097]
    Thanks to our Partners, Shop Boss and 360 Payments
    Discover the transformative power of clear, empowering leadership. Father and son team Jeff and Mike Davidson emphasize the importance of clarity in leadership roles and the value of delegation and employee empowerment. Through practical advice, they highlight how effective leadership practices can foster employee development, build strong relationships, and drive business growth.
    Jeff and Mike Davidson, Leadershift, Email Mike: [email protected], Mike’s previous episodes HERE.
    Show Notes
    • Importance of Clarity in Leadership (00:00:56)Mike emphasizes that clarity is the first job of a leader.
    • The Entrepreneurial Journey (00:01:07)Discussion of entrepreneurs starting as technicians and the importance of transitioning roles.
    • The EMT Concept (00:02:04)Introduction of the Entrepreneur, Manager, Technician framework in business.
    • The Story of Sue and Sam (00:02:54)A comparison of two business owners, highlighting different paths and outcomes.
    • Defining the Role of a CEO (00:04:08)Mike outlines the CEO's responsibilities, focusing on innovation and growth.
    • Transition from Technician to CEO (00:04:54)Mike shares his experience moving from a service advisor to a CEO role.
    • Strategic vs. Tactical Responsibilities (00:05:21)Discussion on the difference between strategic and tactical responsibilities in leadership.
    • The Importance of Delegation (00:06:21)Exploration of the challenges leaders face when delegating tasks to employees.
    • Creating Margins for Leadership (00:10:11)Mike discusses the necessity of creating margins in life for effective leadership.
    • Understanding Responsibilities as a CEO (00:11:01)The need for leaders to define their responsibilities and authority within the company.
    • The Moment of Realization (00:13:14)Mike shares a personal story about recognizing the need to stop doing everything alone.
    • The Value of Time Margins (00:15:40)Mike reflects on the benefits of creating time margins to connect with employees.
    • Building Relationships (00:17:17)Discussion on how effective CEOs build relationships with employees, customers, and the community to enhance business success.
    • Empowering Employees (00:18:07)Highlighting a CEO's journey from technician to delegating responsibilities, allowing focus on networking and business growth.
    • The Importance of Clarity (00:19:59)Discussion on how great leaders bring clarity to roles, responsibilities, authority, and accountability within their teams.

    Thanks to our Partners, Shop Boss and 360 Payments
    Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net
    Connect with the Podcast:
    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
    -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
    -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
    -Subscribe on YouTube: https://www.youtube.com/carmcapriotto
    -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
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    -Visit the Website: https://remarkableresults.biz/
    -Join our Insider List: https://remarkableresults.biz/insider
    -All books mentioned on our podcasts: https://remarkableresults.biz/books
    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
    -Buy Me a Coffee: https://www.buymeacoffee.com/carm
    -The Aftermarket Radio Network: https://aftermarketradionetwork.com
    -Special episode collections: https://remarkableresults.biz/collections
     
    21 min
  • Are We Unintentionally Devaluing Ourselves [FTR 096]
    Thanks to our Partners, Shop Boss, and 360 Payments
    Corey Evaldi discusses the issue of unintentional self-devaluation in the automotive industry. Corey advocates for a shift in mindset, urging industry professionals to see themselves as skilled specialists, and the importance of educating customers about the value of services. Corey highlights the need for clear communication, transparency in pricing, and fostering a positive industry image.
    Corey Evaldi, Olmstead Auto Care, Olmstead Falls, OH. Listen to Corey’s Episodes HERE.
    Show Notes
    • Watch Full Video Episode
    • Corey's Thoughts on Devaluation (00:00:06)Corey discusses the theme of self-devaluation in the automotive industry.
    • Educating Customers on Value (00:01:08)Corey emphasizes the need for better customer education regarding service value.
    • Importance of Thorough Inspections (00:02:09)Corey advocates for comprehensive DVI inspections beyond just pricing.
    • Value of Skilled Specialists (00:03:07)Discussion on the importance of skilled specialists and quality parts.
    • Understanding Diagnostic Time (00:04:01)Corey explains the significance of diagnostic time in pricing services.
    • Undervaluing Knowledge and Skills (00:05:02)Corey points out how industry professionals undervalue their expertise.
    • Reframing Industry Perceptions (00:06:48)Corey argues for changing perceptions of automotive professionals.
    • Building Value in Services (00:07:16)Corey stresses the importance of communicating the value of services provided.
    • Professional Appearance Matters (00:08:24)Discussion on the importance of maintaining a professional appearance.
    • Negative Talk About Competitors (00:10:27)Corey warns against speaking negatively about competitors and its impact.
    • Encouraging Industry Change (00:11:28)Corey calls for individual responsibility in promoting industry value.

    Thanks to our Partners, Shop Boss, and 360 Payments
    Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net
    Connect with the Podcast:
    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
    -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
    -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
    -Subscribe on YouTube: https://www.youtube.com/carmcapriotto
    -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
    -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
    -Follow on Twitter: https://twitter.com/RResultsBiz
    -Visit the Website: https://remarkableresults.biz/
    -Join our Insider List: https://remarkableresults.biz/insider
    -All books mentioned on our podcasts: https://remarkableresults.biz/books
    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
    -Buy Me a Coffee: https://www.buymeacoffee.com/carm
    -The Aftermarket Radio Network: https://aftermarketradionetwork.com
    -Special episode collections: https://remarkableresults.biz/collections
     
    13 min
  • Are You Setting Your Employees Up To Fail? [FTR 095]
    Thanks to our Partners, Shop Boss, and 360 Payments
    By setting realistic expectations, providing necessary support and training, fostering a positive work environment, and maintaining transparency and honesty, business owners can create a more productive and harmonious workplace. Implementing these actionable tips from Kevin Eckler can help reduce turnover, improve employee satisfaction, and ultimately lead to a more successful business.
    Kevin Eckler, Foreign Car Specialists, Poughkeepsie, NY. Listen to Kevin’s previous episodes HERE.
    Show Notes
    • Watch Full Video Episode
    • The challenges in the automotive industry (00:00:06) Discussion about the struggles and shortcomings in hiring and managing employees in the automotive industry.
    • Setting up employees for failure (00:01:01) The tendency to bring in new employees without realistic expectations and necessary support, leading to repeated failures.
    • Lack of support and training for new employees (00:02:43) Failure to equip new employees with the tools, support, and training needed for success in their positions.
    • Creating a toxic work environment (00:03:40) The impact of avoiding confrontations and failing to address issues on creating a toxic work environment and setting employees up to fail.
    • Self-awareness and accountability (00:06:34) The importance of self-awareness in how one's actions and words influence the atmosphere and attitude in the workplace.
    • Honesty about the challenges and vision of the business (00:08:08) The importance of being honest about the difficulties and vision of the business when bringing in new employees and setting realistic expectations.

    Thanks to our Partners, Shop Boss, and 360 Payments
    Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net
    Connect with the Podcast:
    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
    -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
    -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
    -Subscribe on YouTube: https://www.youtube.com/carmcapriotto
    -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
    -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
    -Follow on Twitter: https://twitter.com/RResultsBiz
    -Visit the Website: https://remarkableresults.biz/
    -Join our Insider List: https://remarkableresults.biz/insider
    -All books mentioned on our podcasts: https://remarkableresults.biz/books
    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
    -Buy Me a Coffee: https://www.buymeacoffee.com/carm
    -The Aftermarket Radio Network: https://aftermarketradionetwork.com
    -Special episode collections: https://remarkableresults.biz/collections
     
    10 min

About For The Record - Archive

From the publisher's feed

A platform to say what is top of mind. A short but intense rhapsody from a peer. This is in the style of the OP/ED section of your newspaper. The intention is to push a few boundaries and create a…