Still stuck in a reactive loop with incident response, only fixing problems after they happen? 

JJ Tang, Co-founder and CEO of Rootly, joins host Andrew Zigler to reveal how to shift beyond reactive, leveraging powerful AI and an often-underestimated skill in engineering: genuine customer empathy. Discover how these elements are crucial for navigating the complexities of modern infrastructure and shaping the future of incident management.

JJ explores the forefront of incident response automation, discussing how to integrate shiny new tech like AI safely and why deep customer understanding is key to building trust and reliability. Learn about the common pitfalls leaders face, the cultural shifts needed for proactive reliability, and how teams can make our digital world safer.

Check out:

• Beyond Copilot: What’s Next for AI in Software Development
• Survey: Discover Your AI Collaboration Style

Follow the hosts:

• Follow Ben
• Follow Andrew

Follow today's guest(s):

• LinkedIn: JJ Tang
• Website: rootly.com

Referenced in today's show:

• OpenAI agrees to buy Windsurf for about $3 billion, Bloomberg News reports
• Amazon launches first Kuiper internet satellites, taking on Starlink
• Avoiding Skill Atrophy in the Age of AI
• Why developers and their bosses disagree over generative AI

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