Fortitude at Work

We all feel stressed sometimes - and not all stress is bad. However, what can you do when you're experiencing too much stress? What are the signs? Why does it happen? What can you do about it? Listen to this episode for all the answers and more.

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Ever wondered why an argument has escalated? Want to connect more easily with others? Highly tuned listening skills can often be the answer to these (and more!) questions. It's easy to take listening for granted because we have to do it every day, but,not all of us have mastered the skill of being an expert listener. This episode covers the skills needed to listen well and use it as a tool to connect with others.

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Ever been faced with an angry customer? Perhaps you've been drawn into an argument without realising it? This episode discusses the emotion of anger - we look at why it happens, what you can do to diffuse it and why self-care is so important when faced with angry people. Learn some great tips on coping and managing tough situations.

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How can you help someone who is crying? What can you do if you have a customer in your office and they are in tears? What's the best approach? Why do people cry? In this episode we explore all these questions and provide tips on how to help someone (work colleague, sister, partner, customer etc) who is crying.

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Come and meet us! This welcome episode introduces you to your hosts, Leanne & John, and gives you an idea of what we'll be talking about each fortnight. Are you a bit of a people watcher? Do you like to explore emotions and think about how you can strengthen your connections with others? If so, you'll want to subscribe to 'Ordinary People, Extraordinary Connections'. This podcast is for anyone who wants to improve their relationships with other people - that might be in a social setting or a work environment. After all, we're all connected...

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