Franchise Canada Chats

In this episode, guest host sponsors Patrick Wyness and Travis Tinning from Franchise GrowthLab chat with John Dobelbower, Director of Franchise Development for Neighbourly, a home services company with more than a dozen franchise brands under its umbrella.

As lead developer for all Neighbourly brands, with global headquarters located in Waco, Texas, John helps prospective franchisees find the ideal fit for their lifestyle and business goals.

You can expect these key takeaways from this episode:

1. How owners can scale with Neighbourly whether as multi-unit owners, by purchasing different brands under the parent company, or an exciting mixture of both

2. The ideal franchise owners for Neighbourly, and the level of support they can expect from head office

3. Some of the many benefits of being in the home service space as a budding entrepreneur

For any inquiries about the Neighbourly system, John can be contacted at: [email protected]

In this BONUS episode of Franchise Canada Chats Season 6, guest host sponsor Travis Tinning from Franchise GrowthLab has an in-depth chat with Brian Leon, CEO of Choice Hotels Canada, Frank Zaid of Frank Zaid Franchise Legal Support Service, and fellow colleague Patrick Wyness, Vice President of Operational Systems at Franchise GrowthLab.

This exclusive episode for CFA members is all about Franchisee Advisory Councils, and how franchise systems can get great results from establishing these vital councils for their franchisees to participate in.

You can expect these key takeaways from this episode:

1. Why Franchisee Advisory Councils are so important in the successful operation of an emerging franchise system

2. How franchisors at all levels can understand how Franchisee Advisory Councils operate

3. How to run an effective Franchisee Advisory Council meeting, and much more.

Franchise Canada Chats is pleased to welcome Boston Pizza co-owner and Canadian businessman, Jim Treliving for an exciting episode about his franchise success story and so much more!

In this episode, guest host sponsor John DeHart from Franchise GrowthLab sits down with Treliving to have a Leaders in Franchising chat as two successful franchisors of national franchise brands.

You can expect these key takeaways from this episode:

1. Jim Treliving's Boston Pizza origin story that began back in 1968 with one restaurant in a small town in B.C., and how he transitioned from a member of the RCMP to a budding entrepreneur

2. What his Dragons' Den days taught him about what to look for in aspiring business owners

3. The importance of treating Boston Pizza franchisees like family, and his advice for how to make a successful first impression as a new investor.

In this episode, guest host Angela Coté talks to David Druker, president of The UPS Store Canada to discuss its recent successes and vast achievements as an iconic brand within the franchise community. The UPS Store Canada is a new national sponsor for the Canadian Franchise Association (CFA), and recently received the Hall of Fame Award in the CFA's 2021 Recognition Awards for its active and immersed participation with the CFA, including in mentoring, speaking events, lead generation opportunities, and David's time serving on the board of directors.

As a mature franchise system that was founded in 1980 in the U.S. and arrived in Canada in 1988, The UPS Store Canada has just under 360 open/operating units, with 15 set to open throughout 2022. Brand awareness is vital to The UPS Store Canada, and its selection process to award franchises to new owners takes particular interest in finding franchisees who have the ideal traits to drive their business success.

The UPS Store Canada is eager to increase brand awareness and grow the franchise system throughout the country and beyond. Here, David shares:

• The history of The UPS Store and how he came to join the franchise system through a chance encounter while vacationing down south

• What products and services The UPS Store Canada offers and how that's evolved and adapted throughout the decades

• How The UPS Store Canada's franchising efforts have changed over the years, and what prospective franchisees and customers can always expect from this iconic brand, among much more.

For more information, please visit www.theupsstore.ca.

In this episode, guest host sponsor Patrick Wyness from Franchise GrowthLab chats with Lexi Miles Corrin, founder and CEO of WAXON Laser + Waxbar, a beauty bar that specializes in hair removal for men and women. WAXON was launched launched in 2012, and currently has 13 locations across the country, with plans for further expansion this year.

You can expect these key takeaways from this episode:

1. Why it’s important to empower women in the franchising space

2. How WAXON pressed pause on franchising in recent years, and why right now is the perfect time to relaunch its growth plans

3. The commitment the WAXON team has to its franchise partners, as well as the support tools it provides to ensure all locations are profitable and successful

In this sponsored episode, guest host Angela Coté sits down to chat with Brad Stevenson, chief development officer for Neighbourly, a home services platform that connects customers to service professionals in their local communities. Neighbourly originated in 1981 with headquarters located in Waco, Texas and recently opened a second headquarters in Irving, Texas this past summer. There are 17 brands operating in the United States, and 13 brands in Canada including:

• Aire Serv

• Five Star Painting

• Glass Doctor

• The Grounds Guys

• Mr. Appliance

• Mr. Electric

• Mr. Rooter

• Rainbow International Restoration

• Mr. Handyman

• Dryer Vent Wizard

• ShelfGenie

• HouseMaster

As chief development officer, Brads works with the Neighbourly development team consisting of nearly 80 people, and helps people get into entrepreneurship opportunities across Canada and the U.S. Brad also works with the team to understand people’s lives and journeys in franchising to identify who would be a great fit as a prospective franchisee candidate with the Neighbourly brand.

Listen to this episode to learn more about the Neighbourly franchise opportunity including:

• What’s different about Neighbourly’s training platform and how the brand provides exceptional support to its franchisees

• How a prospective franchisee can know if franchising is right for them, including how to find the right fit in a dynamic franchise system

• How the franchise business model, and Neighbourly in particular, helps everyday people go into business for themselves by leveraging the power of a brand's collective wisdom, among much more.

For more information about franchising opportunities, go to neighborly.com.

In this sponsored episode, guest host Angela Coté chats with British Swim School president Ashley Gundlach, and director of aquatics, Melissa McGarvey. British Swim School is Canada's premier "learn-to-swim" program, that offers water survival and stroke development instruction to children and adults of all ages. It offers a low investment opportunity and an easily scalable model for franchisees, who can benefit from the added bonus of joining a purpose-driven brand that provides vital life-skills within communities across the country.

As the recently appointed president of British Swim School, Ashley is responsible for driving all aspects of the brand forward, and leads the home office team to help support franchisees. As director of aquatics, Melissa supports franchise owners on the aquatics program, including teaching and training, as well as offering continual support for the program itself to keep students safe and comfortable in the water.

With three franchises in Canada and two more set to open in early 2022, British Swim School is eager to dive deeper into the Canadian market! Check out the episode to learn about the franchise opportunity including:

• What sets the British Swim School model apart from other swim school concepts

• The ideal traits and characteristics British Swim School looks for in franchisees (no, you don’t need to have swimming skills!)

• British Swim School’s desire to help Canadians from coast to coast learn how to swim, and much more.

Visit www.britishswimschool.com to learn more.

In this episode, guest host Angela Coté discusses female empowerment in franchising with Jennifer Blair, founder and co-CEO of Deka Lash, based in the U.S. and currently looking for vast expansion throughout Canada. Founded in 2011, Deka Lash is an international retail beauty company that specializes in eyelash extension services and products with the goal of making clients feel and look their best.

Jennifer says she realized there was a gap within the eyelash extension market for artists that offer convenient and affordable services, and realized she could introduce a business concept that would fill the gap and attract clients like herself. And so was born a franchise concept that helps to empower and build confidence for women!

Here, Jennifer shares:

• How Deka Lash has achieved quick growth and opened more than 100 studios in less than five years

• Why it's common for franchisees to have a woman to be the face of the brand with business support from her husband

• What the response has been like from clients and franchisees, and what key traits can help new Deka Lash franchisees succeed, among much more.

In this episode, guest host Angela Coté chats with Steve Collette, co-founder and CEO of 3rd Degree Training, and Fiona Styant, director of franchise development at MOLLY MAID Canada. Here, they discuss why innovating during periods of uncertainty and changes—most notably the COVID-19 pandemic—are vital to help a franchise system survive and stay ahead of the competition.

Steve and his wife Pam founded 3rd Degree Training back in 2008, with the desire to introduce a program that would offer a fitness program that could appeal to anyone and everyone. It provides group HIIT classes, personal training, small group training, weight circuits, and more for customers looking to keep fit.

MOLLY MAID has dominated the maid service industry since being founded in 1979, offering consistent, reliable, and affordable cleaning services for customers, as well as an experienced support office team (including Fiona!) to help its franchisees succeed.

Here, Steve and Fiona share:

• How each brand has adapted its business model throughout the years to stay ahead of the competition

• MOLLY MAID’s new Neighbourhood Franchise Model that offers a unique franchise opportunity for entrepreneurs looking to grow

• How both brands introduced innovation into the system, paying special care to those franchisees who might be uncomfortable with change, and much more.

In this episode, guest host Angela Coté sits down with WSI franchisee Taylor Russell to discuss how franchisees can search for franchise opportunities that offer them flexibility to create a healthy work-life balance as a business owner.

WSI is a digital marketing franchise that works with businesses across all industries to help them connect with their customers online. Its headquarters is in Toronto, Ontario, also where Taylor is based, though her freedom as a business owner allows her to interact with clients and complete her work from anywhere in the world — which was especially important to her while choosing a franchise to invest in!

Here, Taylor shares:

• What advice she has for prospective franchisees about how to choose a franchise that suits their goals, passions, and lifestyle

• How to differentiate yourself in the franchising industry and create a unique selling proposition (including what this is and how you can use it!)

• What she's learned about creating effective work-life balance as a wife and mother, and much more.