Fraud Forward

In this compelling episode of Banking on Fraudology, host Hailey Windham reunites with Erin West to discuss the latest developments in the battle against pig butchering scams. Erin, who recently retired from her role as a cybercrime prosecutor, shares her transition to leading Operation Shamrock full-time and the organization's evolution into a nonprofit powerhouse. The conversation offers listeners an insider's perspective on the global fight against sophisticated financial fraud schemes.

Erin provides chilling details from her visits to scam compounds in Southeast Asia, painting a vivid picture of the human cost behind these crimes. The episode delves into Operation Shamrock's recent accomplishments, including large-scale education initiatives for financial institutions and law enforcement.

Hailey and Erin discuss exciting new projects for 2024, such as monthly working groups for bankers and weekly victim interviews to stay ahead of emerging scam tactics. Listeners will gain valuable insights into the complex world of transnational organized crime and learn about the critical need for cross-sector collaboration.

Subscribe to Banking on Fraudology and be part of the solution in the ongoing battle against pig butchering scams.

Know more about Operation Shamrock

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.

Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!

Visit: https://www.sentilink.com/ and learn all about them!

The Banking on Fraudology podcast returns with a bang in 2025, as Hailey Windham delivers a solo episode packed with crucial insights for fraud fighters. After a brief holiday recap, Hailey wastes no time diving into the most significant fraud trends of 2024 that will continue to shape the industry in the coming year. From the alarming rise of social engineering scams to the unexpected resurgence of check fraud, the episode paints a vivid picture of the challenges facing financial institutions and their customers.

She doesn't just highlight problems – she offers solutions. The host presents her top fraud-fighting resolutions for 2025, challenging executives to stop treating fraud as an unavoidable expense and instead view it as a critical area for investment and innovation. She emphasizes the need for improved fraud education at all levels, from frontline employees to consumers, sharing her own recent experience speaking at a local church about fraud prevention. Hailey also advocates for embracing AI as a tool for good, implementing real-time fraud monitoring, and building empathy into fraud response protocols to encourage more victims to come forward.

One of the episode's highlights is her announcement of her personal mission to connect with fraud fighters from all 50 states, aiming to create a nationwide network of professionals sharing insights and best practices. Hailey also provides a valuable calendar of fraud awareness events for Q1 2025, offering listeners concrete opportunities to engage with customers and promote fraud prevention.

Tune in now to arm yourself with the knowledge and strategies you need to combat fraud in 2025 and beyond!

Link to the form: https://lnkd.in/e6Y_V8hP

In this episode of the Banking on Fraudology podcast, Hailey Windham sits down with Madison Marquez, a rising star in fraud prevention, to explore how empowering frontline team members can transform an organization's approach to fighting fraud.

Madison shares her journey from call center representative to fraud prevention champion through the innovative Fraud Ambassador program. This six-month intensive training initiative, developed by Hayley, aimed to create a network of fraud fighters across all departments. Madison's story illustrates how passion and purpose can drive meaningful change, even without a formal fraud prevention title.

The conversation dives into the challenges of fraud prevention in financial institutions, from authentication hurdles to member resistance and training gaps. Madison provides valuable insights into how the Fraud Ambassador program addressed these issues through hands-on projects, collaborative discussions, and real-world case studies. She highlights a particularly impactful session on human trafficking detection that opened her eyes to the proximity of financial crimes. The episode also explores the importance of creating a culture where fraud prevention is everyone's responsibility, not just the fraud department's problem.

Don't miss this opportunity to learn from two passionate fraud prevention advocates - tune in now!

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.

Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!

Visit: https://www.sentilink.com/ and learn all about them!

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In this riveting episode of Banking on Fraudology, host Hailey Windham dives deep into the jaw-dropping $4.5 billion Bitfinex Bitcoin heist - the largest cryptocurrency theft in history.

Inspired by the Netflix documentary "Biggest Heist Ever," she unpacks this complex case, offering invaluable insights for fraud fighters and financial institutions alike.

Hailey walks listeners through the audacious crime, highlighting how hackers Ilya Lichtenstein and Heather Morgan exploited both technical vulnerabilities and human behavior to pull off their scheme.

Tune in now and join the fight against fraud!

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

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Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.

SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.

Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!

Visit: https://www.sentilink.com/ and learn all about them!

In this episode, Ken Palla, a former online security manager at Union Bank, shares insights from his open letter to US regulators addressing the urgent need for stronger guidance on scam controls and data sharing between financial institutions.

Ken discusses the challenges banks face in combating authorized payment scams and proposes solutions modeled after past FFIEC online security guidance. He emphasizes the importance of clear regulations around data sharing, particularly through updates to the 314B provision, to enable more effective fraud prevention. He also highlights the growing threat of scams, their impact on consumers, and the role of banks in protecting customers.

The conversation touches on international efforts to combat scams, the need for collaboration between banks, telcos, and digital platforms, and practical advice for consumers to avoid falling victim to scams.

Open Letter from Ken Palla

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.

Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!

Visit: https://www.sentilink.com/ and learn all about them!

Welcome to the Banking on Fraudology podcast!

Today we have a special Thanksgiving edition. Instead of our usual deep dives into scam schemes and fraud trends, we'll be focusing on gratitude and celebrating the wins, big and small, within our incredible fraud-fighting community.

We'll be sharing heartfelt stories from fraud fighters around the world, reflecting on what we're thankful for—from breakthroughs in fraud detection to the amazing people who inspire us every day. So grab a coffee or a slice of pumpkin pie and join me as we celebrate the support, camaraderie, and achievements that make our work so meaningful.

Stay tuned for some beautiful reflections that'll warm your heart this holiday season.

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.

Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!

Visit: https://www.sentilink.com/ and learn all about them!

The latest episode of Banking on Fraudology tackles one of the most pressing issues in financial fraud today - first-party synthetic identity fraud.

Hailey Windham and David Maimon, head of Fraud Insights at Sentilink, take listeners on a deep dive into the shadowy world of synthetic identities. Maimon, drawing on his academic background and industry experience, explains how fraudsters combine real and fake personal information to create convincing synthetic identities.

The episode explores the patient, methodical approach criminals take to build credit histories for these identities, culminating in lucrative "bust out" schemes. Maimon and Windham discuss the proliferation of synthetic business fraud, the role of AI in creating fake verification videos, and why historical data remains crucial in detecting synthetics. The conversation also touches on disturbing trends like increased youth involvement in fraud and the challenges facing identity verification systems.

Don't miss this opportunity to learn from leading experts in the field - listen now and level up your synthetic fraud detection skills.

Webinar referenced in the episode

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.

Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!

Visit: https://www.sentilink.com/ and learn all about them!

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Welcome back to another exciting episode of "Banking on Fraudology"!

I'm your host, Hailey Windham, and today we're diving deep into the world of fraud detection with our special guest, Jen Martin. With over 15 years of banking experience and a robust background in criminal justice and statistics, Jen brings a wealth of knowledge and a passion for data-driven solutions in the fight against fraud.

In this episode, Jen takes us through her fascinating career journey, from her early aspirations to become a crime statistician to her pivotal roles in banking and fraud prevention. We'll explore the transformative power of real-time data models and advanced analytics in combating fraud, as well as the critical importance of collaborative efforts across different departments within an organization.

We'll also discuss the evolving landscape of fraud threats, particularly post-pandemic, and the need for quick, adaptable strategies to stay ahead. Jen provides invaluable insights into tackling specific challenges such as check fraud and maintaining a balance between effective fraud controls and a positive customer experience. We'll touch on the strain of staff retention and the importance of ongoing training, especially in frontline positions.

Join us as we unravel the complexities of fraud prevention, the necessity of creative data utilization, and the indispensability of cross-functional teamwork. Stay tuned for practical advice and inspiring stories from one of the leading voices in the fraud-fighting community. Let's get started!

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

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Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.

SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.

Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!

Visit: https://www.sentilink.com/ and learn all about them!

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Welcome back, fraud fighters, to another compelling episode of Banking on Fraudology! I'm your host, Hailey Windham, and today’s episode is packed with eye-opening insights into the ever-evolving world of fraud. We'll kick things off with a personal recap of my recent trip to California, where I collaborated with Erin West on the groundbreaking Operation Shamrock.

Our main event? A hard-hitting news segment featuring three fresh and disturbing fraud stories: from scammers intercepting customer service calls, Chase taking bold legal action against glitch fraudsters, to the alarming misuse of the Zelle payment app for harassment. Each story, sourced from the fraud expert Frank McKenna's Frank on Fraud newsletter, paints a vivid picture of where the fraud battle is heading. So buckle up and get ready to dive into the complexities and innovations in fraud prevention. Let's get started!

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

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Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.

SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.

Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!

Visit: https://www.sentilink.com/ and learn all about them!

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In this episode of Banking on Fraudology, host Hailey Windham engages in an insightful conversation with Jen Lamont, a dedicated BSA compliance officer and fraud team leader from a credit union in Washington state. They delve into Richard Stock's thought-provoking article, "Making a Small Change that Will Bring Big Change," uncovering a transformative perspective in financial crime investigation.

Together, Hailey and Jen explore the profound shift from routine compliance tasks to a human-centered approach that emphasizes empathy and the real-life impact of financial crime on victims. Jen shares her journey into the fraud field and the invaluable mentorship that shaped her career, emphasizing the importance of viewing their work as protectors of people rather than mere enforcers of regulations.

Join Hailey and Jen as they explore the transformative power of empathy and collaboration in redefining the landscape of financial crime investigation.

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

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Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.