Fraud Forward

Fraud Forward is powered by Sardine

In this episode of Banking on Fraudology, Hailey Windham takes listeners inside the world of pig butchering scams and Operation Shamrock's efforts to combat them. Windham shares insights from her recent presentation at the ACFE Twin Cities Fraud Summit, where she and Erin West highlighted the growing threat of transnational organized crime syndicates. The episode focuses on Operation Shamrock's groundbreaking Survivor Series initiative, which brings victims' stories directly to financial institutions to identify vulnerabilities and prevent future scams.

Windham recounts a particularly impactful case study of a young woman who lost $160,000 in just 10 days to a sophisticated pig butchering scheme. The scam began on a dating app and quickly escalated, with the scammer using psychological manipulation tactics to build trust and isolate the victim from her bank. Key takeaways include how scammers coach victims to lie during transaction reviews, exploit distrust in financial institutions, and structure wire transfers to avoid detection. The episode also highlights the importance of educating entire families, as the victim's mother was inadvertently pulled into supporting the scam.

This episode serves as a wake-up call for banks and credit unions, emphasizing the need for greater transparency with customers about banking operations and fraud prevention measures. Windham passionately argues that financial institutions must proactively address common misconceptions about banking practices before scammers can exploit them. Listeners are challenged to consider how they can build trust and educate customers to resist manipulation attempts. Don't miss this crucial episode - tune in and join the fight against pig butchering scams.

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Fraud Forward is powered by Sardine

In this illuminating episode of Banking on Fraudology, host Hailey Windham sits down with Jessica Cartrette, Fraud Manager at Rev Federal Credit Union, to explore the power of collaboration in fighting financial fraud. Jessica shares her journey from retail pharmacy to becoming a fraud-fighting force, emphasizing how her frontline experience as a teller shaped her approach to fraud prevention. The conversation dives deep into Rev's groundbreaking "Knockout Fraud" event, which sparked a movement of cross-institutional cooperation in South Carolina.

Jessica reveals the strategies she used to break down silos within her organization, from engaging marketing teams to partnering with IT and cybersecurity departments. She stresses the importance of educating all departments about fraud risks and empowering frontline staff through targeted training. The episode highlights innovative initiatives like the South Carolina Fraud Ambassador Roundtable and Rev's "Shielding Seniors" program, showcasing how local efforts can have far-reaching impacts.

Listeners will gain practical insights on building fraud committees, improving interdepartmental communication, and leveraging partnerships to stay ahead of evolving threats. Jessica's passion for community education and her commitment to collaboration over competition shine through, offering inspiration for fraud fighters at all levels. Whether you're a seasoned professional or new to the field, this episode provides actionable strategies to enhance your fraud prevention efforts. Tune in to discover how working together can create a more resilient financial ecosystem and learn why Jessica believes that in the fight against fraud, we're truly all in this together.

Jessica on LinkedIn

https://www.revfcu.com/adulting/

https://www.revfcu.com/knockout-fraud/

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Fraud Forward is powered by Sardine

In this powerful episode of Banking on Fraudology, host Hailey Windham takes listeners on a journey through the world of fraud prevention. She begins by sharing exciting news about the launch of her consulting firm, CU Fight Fraud LLC, dedicated to serving credit unions and community banks in their fight against fraud. Windham explains her passion for supporting these often overlooked institutions and highlights the importance of tailored fraud strategies.

The episode then takes a darker turn as Windham discusses a shocking case of internal fraud at Altana Federal Credit Union. She breaks down how the credit union's operations manager, entrusted with fraud prevention, exploited her position to embezzle over $65,000. This case serves as a stark reminder of the importance of internal controls and oversight in financial institutions.

Hailey offers valuable insights and actionable steps for preventing internal fraud, including regular access reviews, random audits, peer review processes, and fostering a culture of transparency and accountability. She emphasizes the need for collaboration between fraud teams and internal audit departments. The episode concludes with a powerful call to action for fraud fighters, urging them to remain vigilant, ask tough questions, and work together to build stronger defenses against both external and internal threats.

Tune in to Banking on Fraudology for an eye-opening discussion on the importance of internal fraud prevention and the passion that drives the fight against financial crime.

• https://www.justice.gov/usao-mt/pr/former-altana-federal-credit-union-employee-sentenced-more-1-year-prison-embezzlement-0
• https://www.cufightfraud.com/

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Fraud Forward is powered by Sardine

In this powerful episode of Banking on Fraudology, host Hailey Windham continues her conversation with fraud expert Andrew Austin about a devastating crypto scam that targeted his 81-year-old father. Andrew provides a detailed breakdown of how the scam unfolded, exposing critical failures across multiple systems and organizations that allowed it to succeed. From compromised computers sold on online marketplaces to inadequate fraud detection at banks and crypto ATMs, Andrew highlights the cascade of breakdowns that left his father vulnerable.

The discussion dives deep into the technology and human elements that enable these scams, including remote access software, social engineering tactics, and a lack of awareness among frontline workers. Andrew shares his frustrating experiences trying to report the crime and work with law enforcement, revealing major gaps in how financial crimes are handled. He emphasizes the need for better training, more empathy for victims, and increased collaboration across the fraud-fighting community.

Throughout the episode, Andrew offers valuable insights on how financial institutions, crypto companies, and law enforcement can improve their fraud prevention and response. He advocates for more robust device intelligence, behavioral biometrics, and transaction monitoring, as well as policy changes to protect elderly customers. The conversation concludes with a call for fraud fighters to spread awareness whenever possible and take a more empathetic, victim-centered approach. For anyone working in fraud prevention or interested in protecting themselves and loved ones from scams, this episode is a must-listen. Tune in to gain critical knowledge that could help stop the next fraud before it happens.

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Fraud Forward is powered by Sardine

In this powerful episode of Banking on Fraudology, host Hailey Windham celebrates the podcast's one-year anniversary with special guest Andrew Austin, a seasoned fraud fighter and Head of Fraud Prevention at Sardine. The conversation takes a deep dive into the complex world of financial scams, account takeovers, and the cascading failures that often lead to successful fraud attempts. Andrew shares his extensive experience across various sectors, from military service to roles in banking, fintech, and crypto, offering invaluable insights into the evolving landscape of fraud prevention.

The discussion highlights the critical importance of device intelligence and behavioral biometrics in modern fraud detection. Andrew emphasizes how knowing your customer goes far beyond traditional KYC measures, stressing the need for a dynamic view of risk that considers ongoing customer behavior. The episode also tackles the challenges of data silos within organizations and the necessity of cross-departmental collaboration in effective fraud prevention.

Perhaps the most impactful segment of the episode is Andrew's deeply personal story of how his own father fell victim to a sophisticated crypto scam. This heart-wrenching account provides listeners with a stark reminder of the human cost of fraud, illustrating how even those close to fraud fighters can be vulnerable. The episode concludes with a powerful message about the lasting psychological impact of scams on victims and their families.

Don't miss this eye-opening conversation that blends professional expertise with personal experience – tune in now to gain crucial insights into the fight against financial fraud.

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Fraud Forward is powered by Sardine

In the second part of the Banking on Fraudology episode with fraud expert Marc Evans, Hailey Windham continues her riveting conversation about the many flavours of fraud. As a seasoned law enforcement professional who has cracked over 500 fraud cases, Evans shares invaluable insights into the world of financial crime and scams. The discussion dives deep into the critical importance of collaboration between banks, law enforcement, and the private sector in combating fraud effectively. Evans recounts a compelling case study where teamwork between a credit union and law enforcement thwarted a $25,000 first-party fraud attempt, demonstrating the power of information sharing.

The episode also explores Evans' inspiring initiative, Fraud Hero, which aims to educate and empower individuals, businesses, and law enforcement to prevent fraud before it happens. Evans passionately explains his mission to turn potential victims into their own heroes against scams. Listeners will gain practical advice on improving fraud prevention, including the need for ongoing customer and employee education, breaking down information silos within organizations, and staying vigilant against evolving threats like fraud-as-a-service schemes.

With predictions for future fraud trends and invaluable tips for aspiring fraud fighters, this episode is a must-listen for anyone interested in financial security and crime prevention. Don't miss this chance to learn from one of the field's most experienced voices - tune in now and join the fight against financial crime!

Marc Evans LinkedIn

https://fraudhero.com/

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

In this captivating episode of Banking on Fraudology, host Hailey Windham sits down with fraud-fighting expert Marc Evans to unpack the complex world of financial scams. Drawing inspiration from the classic film Forrest Gump, they explore how fraud is like a box of chocolates - full of surprises and often bitter disappointments. Marc, a certified fraud examiner and law enforcement investigator, brings over a decade of experience to the conversation, sharing insights from his work on more than 500 fraud cases.

The episode dives deep into various fraud flavors, from romance scams that leave victims heartbroken and broke, to social engineering tactics that ooze through defenses like caramel. Marc and Hailey discuss the persistent problem of check fraud, likening it to a classic nut cluster that's still packing a punch in today's digital landscape. They also explore account takeovers and credential stuffing, comparing them to double-dipped chocolates that give criminals control with just one bite.

Throughout the conversation, Marc provides fascinating insights into the fraudster mindset, discussing what motivates criminals and how their tactics have evolved. He shares personal experiences, including how he almost lost his chance at a law enforcement career due to identity theft.

Don't miss this eye-opening exploration of financial crime - tune in now to arm yourself with knowledge and join the fight against fraud.

Connect with Marc Evans

https://fraudhero.com/

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Fraud Forward is powered by Sardine

In this eye-opening episode of Banking on Fraudology, host Hailey Windham sits down with Matt Hogan, a seasoned detective with over 16 years of experience fighting white collar and crypto crime. Matt shares his journey from investigating traditional financial crimes to tackling complex crypto fraud cases, offering invaluable insights for both law enforcement and financial institutions.

The conversation dives deep into the evolving landscape of financial crime, exploring how old-school investigative techniques still apply in the digital age. Matt emphasizes the importance of collaboration between banks and law enforcement, sharing practical tips on building strong partnerships. He recounts a touching story of a romance scam victim that changed his perspective and fueled his passion for financial crime investigations.

Matt also unpacks the latest trends in crypto-related financial crimes, from romance scams and pig butchering to sophisticated money laundering operations. He debunks common misconceptions about crypto investigations and recommends essential tools and resources for aspiring fraud fighters. The episode concludes with Matt's sage advice for newcomers to the field, stressing the importance of continuous learning, teaching others, and building a strong network.

Tune in now to arm yourself with the knowledge and inspiration to stay ahead in the fight against fraud.

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Fraud Forward is powered by Sardine

In this special episode of Banking on Fraudology, Hailey Windham and Fraudology podcast host Karisse Hendrick join forces to give listeners an insider's preview of the upcoming Fraud Fight Club event. The duo shares their enthusiasm for the collaborative and raw nature of this gathering of fraud fighters. They highlight key sessions to watch out for, including a powerful keynote by Representative Brandon Guffey on sextortion scams, and panels on cutting-edge topics like cyber fraud tactics, first-party fraud, and enhancing collaboration between fraud teams and law enforcement.

Hailey emphasizes the importance of networking and knowledge-sharing at events like Fraud Fight Club, encouraging attendees to connect with both industry veterans and newcomers alike. The episode provides valuable insights into the current state of fraud prevention and the innovative strategies being developed to combat increasingly sophisticated schemes.

Don't miss out on this insider's guide to one of the year's most anticipated fraud-fighting events - tune in now and get ready to take your fraud prevention skills to the next level!

Fraud Forward is powered by Sardine

In this short, but sweet episode of Banking on Fraudology, host Hailey Windham gives listeners an insider's preview of the upcoming Fraud Fight Club event. As a speaker at two sessions, Hailey shares her enthusiasm for the collaborative and raw nature of this gathering of fraud fighters. She highlights key sessions to watch out for, including a powerful keynote by Representative Brandon Guffey on sextortion scams, and panels on cutting-edge topics like cyber fraud tactics, first-party fraud, and enhancing collaboration between fraud teams and law enforcement.

Hailey also gives listeners a who's who of fraud-fighting experts she's eager to meet in person, including podcast partner Karisse Hendrick, fraud prevention guru Frank McKenna, and scam-fighting prosecutor Erin West. She emphasizes the importance of networking and knowledge-sharing at events like Fraud Fight Club, encouraging attendees to connect with both industry veterans and newcomers alike. The episode provides valuable insights into the current state of fraud prevention and the innovative strategies being developed to combat increasingly sophisticated schemes.

Don't miss out on this insider's guide to one of the year's most anticipated fraud-fighting events!

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/