Fraud Forward

Fraud Forward is powered by Sardine

In this insightful episode of Banking on Fraudology, host Hailey Widham welcomes Mark Solomon, President of the International Association of Financial Crimes Investigators (IAFCI), for an in-depth look at how global collaboration is reshaping the fight against financial crime.

With more than 30 years of experience in law enforcement and fraud investigation, Mark shares his personal journey from detective to IAFCI leader and reveals how the organization’s vast network of over 8,000 members empowers professionals across banking, retail, insurance, and law enforcement. The discussion explores the IAFCI’s mission, structure, and the importance of community-driven intelligence sharing, plus a look at major initiatives such as its annual conference and the recent cryptocurrency summit.

Mark Solomon

https://www.iafci.org/

https://open.spotify.com/show/6IkkWtu1U7kJmJTbh4CxdK?si=d7f856c500f14511

https://podcasts.apple.com/us/podcast/iafci-presents-the-protectors/id1587253361

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

1. https://www.fraudfightclub.com/
2. https://www.about-fraud.com/

Fraud Forward is powered by Sardine

In this eye-opening episode of Banking on Fraudology, host Hailey Windham sits down with Ronan Burke, co-founder and CEO of Inscribe, to discuss the alarming rise of document fraud in financial services. As generative AI makes creating fake documents easier than ever, Burke reveals that AI-generated and template-based document fraud has surged over 200% in just the first half of 2023. The conversation dives deep into how fraudsters are weaponizing tools like ChatGPT to produce convincing forgeries of bank statements, pay stubs, and tax forms that can fool even experienced analysts. Burke explains that it's no longer just about spotting obvious fakes - financial institutions now face the challenge of proving documents are real. The episode explores why smaller banks and credit unions are especially vulnerable, and offers practical advice for fraud teams to keep up, including leveraging AI powered document verification tools. Windham and Burke stress that while AI is enabling more sophisticated fraud, it's also the key to detecting and preventing it. This timely discussion is a must listen for fraud fighters, compliance professionals, and financial leaders looking to understand and combat the next wave of AI-driven document fraud. Don't miss this chance to arm yourself with cutting edge insights. Tune in now and join the fight against financial crime in the AI era.

Ronan Burke

1. https://www.inscribe.ai/blog/from-forgeries-to-deepfakes-document-fraud-in-the-age-of-generative-ai
2. https://www.linkedin.com/in/rnnbrk/

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

1. https://www.fraudfightclub.com/
2. https://www.about-fraud.com/

Fraud Forward is powered by Sardine

In this eye-opening episode of Banking on Fraudology, host Hailey Widham sits down with Travis Cox, investigator with the South Carolina Department of Corrections, to uncover the dark world of prison based fraud and organized crime.

Cox shares a rare inside look at how inmates use contraband cell phones to run sophisticated fraud, extortion, and money laundering schemes from behind bars often mirroring the tactics of external fraud rings and cybercriminal networks.

Through cases like “Iron Pipeline,” “Flash,” and “Clean Sweep,” Hailey and Travis reveal how prisoners leverage technology, manipulation, and underground communication tools to traffic drugs, exploit victims, and move millions through cryptocurrency, peer-to-peer apps, and even online gaming platforms.

The conversation highlights the growing threat these crimes pose to financial institutions, law enforcement, and local communities, calling for stronger collaboration, tougher sentencing, and smarter fraud detection strategies.

Roy E. Cox

District of South Carolina | Two Men Charged With Illegally Trafficking Almost 60 Guns Into Philadelphia From South Carolina | United States Department of Justice

State Grand Jurors issue rare report on continued problem of organized crime run from within state prisons using contraband cellphones - South Carolina Attorney General

FCC approves cell phone jamming against SC prison inmates | The State

Man accused of setting fire at home of South Carolina corrections officer in suspected retaliation | WBTW

Ex-prison guard, shot six times, hails FCC push to allow cellphone jamming behind bars

Nine SCDC inmates, six others indicted in $5M fraud scheme | WCBD News 2

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

1. https://www.fraudfightclub.com/
2. https://www.about-fraud.com/

Fraud Forward is powered by Sardine

In this dynamic episode of Banking on Fraudology, host Hailey Windham kicks off a new monthly series in collaboration with Safeguard, paving the way to their 2026 AI Deep Dive Retreat. Joined by industry thought leaders Mitul Parmar and Brian Davis, Hailey explores the urgent need for AI education, collaboration, and strategic adoption across fraud, identity, and compliance sectors.

As artificial intelligence reshapes the fraud landscape, this episode dives into the real world challenges professionals face-from vendor noise and overhyped promises to the complexities of integrating AI into existing workflows. The conversation zeroes in on building AI-capable teams, fostering healthy skepticism, and driving practical innovation.

http://www.safeguardevent.com/

Brian D.

Mitul Parmar

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

1. https://www.fraudfightclub.com/
2. https://www.about-fraud.com/

Fraud Forward is powered by Sardine

In this eye-opening episode of Banking on Fraudology, host Hailey Windham sits down with Travis Cox, a seasoned investigator from the South Carolina Department of Corrections, to explore the alarming world of contraband cell phones in prisons. Travis shares his firsthand experience combating organized crime networks that operate from behind bars, revealing how these illicit devices have become powerful tools for orchestrating everything from financial fraud to drug trafficking. The conversation delves into high-profile cases like "Operation Iron Pipeline," where inmates used contraband phones to coordinate interstate gun and drug smuggling operations. Travis explains how collaboration between multiple law enforcement agencies was crucial to cracking these complex criminal enterprises. Listeners will gain valuable insights into the creative methods inmates use to obtain phones, the economics of the prison contraband market, and the sophisticated financial crimes being perpetrated by incarcerated individuals.

This episode is a must-listen for fraud fighters, bankers, and law enforcement professionals seeking to understand the intricate connections between prison contraband and wider criminal networks. Tune in to learn how cross-sector collaboration is key to combating these evolving threats and protecting our financial systems from behind-bars fraudsters.

Roy E. Cox

District of South Carolina | Two Men Charged With Illegally Trafficking Almost 60 Guns Into Philadelphia From South Carolina | United States Department of Justice

State Grand Jurors issue rare report on continued problem of organized crime run from within state prisons using contraband cellphones - South Carolina Attorney General

FCC approves cell phone jamming against SC prison inmates | The State

Man accused of setting fire at home of South Carolina corrections officer in suspected retaliation | WBTW

Ex-prison guard, shot six times, hails FCC push to allow cellphone jamming behind bars

Nine SCDC inmates, six others indicted in $5M fraud scheme | WCBD News 2

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

1. https://www.fraudfightclub.com/
2. https://www.about-fraud.com/

Fraud Forward is powered by Sardine

In this compelling episode of Banking on Fraudology, host Hailey Widham is joined by Freddy Massimi, a certified Financial Crimes investigator and leader at Truist Bank, to explore the intersection of human trafficking and financial crime.

Together, they examine how financial institutions can detect and disrupt trafficking networks, drawing from recent high-profile cases and the latest FinCEN advisory updates. The conversation highlights key red flags, such as repeated hotel bookings, shared contact information across accounts, and sudden cryptocurrency transactions that fraud and AML teams should monitor.

This episode is a call to action for fraud analysts, compliance professionals, and financial crime investigators, emphasizing the importance of cross-team collaboration in combating one of today’s most urgent criminal threats.

Freddy Massimi

https://www.moneylaundering.com/

https://theknoble.com/

https://followmoneyfightslavery.org/

https://darkwatch.io/

https://www.linkedin.com/posts/erinnordbywest_leadwithempathy-activity-7377731958514139136-t-2l?utm_source=share&utm_medium=member_desktop&rcm=ACoAADL1v0gBbhR2XJWVMMFSh_-v6GWlWWiI-kI

https://www-wrdw-com.cdn.ampproject.org/c/s/www.wrdw.com/2025/09/25/child-sex-trafficking-survivors-get-5m-settlement-ga-hotel/?outputType=amp

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

1. https://www.fraudfightclub.com/
2. https://www.about-fraud.com/

Fraud Forward is powered by Sardine

The latest episode of Banking on Fraudology tackles a critical issue facing financial institutions: new ACH fraud monitoring requirements. Host Hailey Windham expertly guides listeners through NACHA's upcoming rule changes, offering a comprehensive breakdown tailored for small banks and credit unions. Windham delves into the nuances of the two-phase implementation, explaining how institutions can prepare for the March 2026 deadline without breaking the bank. She clarifies key concepts like "false pretenses" and the shift away from "commercially reasonable detection systems" to risk-based processes. The episode provides a wealth of practical advice, from conducting risk assessments and setting transaction baselines to developing effective response procedures. Windham also shares invaluable insights on vendor selection, warning listeners about common sales pitches to be wary of and offering smart questions to ask potential partners. Throughout the episode, she emphasizes the importance of tailoring monitoring approaches to an institution's specific role and risk profile. Listeners will come away with a clear action plan for compliance, including tips on policy writing and annual review processes. This episode is a must-listen for any fraud fighter looking to stay ahead of regulatory changes and strengthen their ACH fraud defenses. Tune in now to arm yourself with the knowledge and strategies you need to protect your institution and customers in the evolving landscape of ACH fraud.

https://www.nacha.org/rules/risk-management-topics-fraud-monitoring-phase-1

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

• https://www.fraudfightclub.com/
• https://www.about-fraud.com/

Fraud Forward is powered by Sardine

Fraudology and Banking on Fraudology are back together, this time recording in person from Austin, Texas!

We celebrate Karisse’s recent Women in Payments Award, reflect on the power of in person connections, and then dive straight into the headlines. We spotlight how AI is reshaping fraud, from autonomous “agentic AI” attacks to fraudsters hijacking X’s Grok AI to spread malicious links.

It’s part celebration, part reunion, and a deep look at what the future of fraud in the AI era means for all of us.

Karisse Hendrick

Fraudology podcast

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

• https://www.fraudfightclub.com/
• https://www.about-fraud.com/

Fraud Forward is powered by Sardine

In this groundbreaking episode of Banking on Fraudology, host Hailey Windham introduces an exciting new event that promises to revolutionize how the fraud, identity, and compliance industry approaches AI. Mitul Parmar, co-founder and CEO of Safeguard, joins to announce the launch of the first AI Deep Dive Retreat, taking place May 3-6, 2026 at the prestigious Broadmoor resort in Colorado Springs.

This exclusive gathering aims to put fraud, identity, and compliance professionals at the center of the AI conversation, addressing the growing need for a focused community to navigate the rapid advancements in AI technology. Mitul explains how Safeguard fills a crucial gap in the industry, offering an intimate setting for practitioners to deeply explore AI's implications on their roles, teams, and the financial services sector at large.

Mitul Parmar

• Website to Learn More & Apply: www.safeguardevent.com
• LinkedIn: “@Safeguard Events” (www.linkedin.com/company/safeguardevents)

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

• https://www.fraudfightclub.com/
• https://www.about-fraud.com/

Fraud Forward is powered by Sardine

Host Hailey Windham and guest Jen Lamont tackle the crucial topic of creating pauses to prevent fraud in financial transactions. The conversation centers around the concept of "pause as a service," exploring how momentary interruptions can be the key to protecting members from falling victim to scams. Jen shares her expertise on training frontline staff to recognize signs of fight, flight, or freeze responses in potential victims and guides listeners through effective strategies to help members move into a state of clarity. The episode covers a wide range of practical tools, from scripting and policy implementation to physical space utilization and emotional support for both staff and members. Hayley and Jen also discuss the importance of follow-up care for scam victims, sharing valuable resources and insights on reducing shame and empowering members to protect themselves in the future. The conversation culminates in a lightning round of essential tips, including must-have scripts for tellers, key metrics for proving the value of pause strategies to leadership, and powerful messages for victims. This episode is an invaluable resource for anyone in the financial sector looking to enhance their fraud prevention tactics and create a culture of protection within their institution. Tune in to gain actionable insights that could make the difference between a member falling victim to a scam or walking away protected.

Jen L., CBSAP, CFE 

https://theknoble.com/

https://www.iafci.org/

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

• https://www.fraudfightclub.com/
• https://www.about-fraud.com/