Scammers are exploiting retailers’ online return programs like never before, fueled by websites and messaging apps. WSJ’s Liz Young reports on the bind retailers now find themselves in, stuck between helping their customers and stopping the fraud.

Further Reading:

- Online Returns Fraud Finds a Home on Telegram, Costing Retailers Billions 

- Brick-Filled Boxes. Bogus Receipts. Retailers Battle Fraudulent Returns. 

Further Listening:

- How Cyber Thieves Are Disrupting U.S. Goods 

- The Slaves Sending You Scam Texts 

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