In this Foundation Series episode of Fresh Pod, we sit down with Jaci Isaacs, owner of Art of Aesthetics, to unpack one of the biggest blind spots injectors can face: patient retention.

Jaci’s Parramatta-based clinic has achieved a remarkable 88% rebooking rate and 90% retention, and in this conversation, she shares the strategies, mindset, and systems that helped her build loyal, long-term patients without ever feeling “salesy.”

From treatment plans to follow-up systems, Jaci explains how clear communication, consistency, and authenticity can transform your patient experience and your business bottom line.

Whether you’re just getting started or wanting to strengthen your clinic foundations, this episode offers practical tips and real-world examples to help you create loyal patients who trust you, rebook with you, and refer others to you.

💡 What You’ll Learn

• Why patient retention starts at the first consultation - not the follow-up

• How to introduce rebooking as part of a patient’s care plan, not a sales tactic

• The difference between price and value (and how to confidently hold your worth)

• How to create consistent, repeatable processes that build trust and loyalty

• Why authenticity and clear boundaries lead to long-term relationships

• How automation and follow-ups can increase retention and free up your time

  
  

Jaci Isaacs is the owner and founder of Art of Aesthetics, a leading cosmetic clinic in Parramatta known for its patient-first approach, authenticity, and incredible retention rates. Jaci built her business from the ground up, transforming her nursing experience into a thriving aesthetic practice centered around genuine care, structured processes, and consistent patient outcomes.

👩🏻‍⚕️ Learn more about Jaci:

🌐 Website: ⁠⁠artofaesthetics.com.au⁠⁠📱 Instagram: ⁠⁠@artof_aesthetics⁠⁠

🔗 Fresh Clinics Links

🌐 Website: ⁠freshclinics.com⁠📱 Instagram: ⁠@fresh.clinics⁠

Your role as a nurse injector goes beyond treatments, it’s about helping patients feel heard, supported, and whole. In this episode, Dr Izzy shows how understanding menopause and women’s health can transform results, retention, and your impact as a practitioner.

Dr Izzy shares how menopause and perimenopause affect both wellbeing and aesthetic outcomes, and why nurses are uniquely placed to start these conversations. You’ll hear the powerful story of her “index patient,” learn how to spot hormonal red flags, and discover how Fresh Health can help you introduce women’s health support into your clinic without adding more to your plate.

This episode is for you if you’ve ever felt that what you do is bigger than injectables. Patients come to you wanting confidence, clarity, and care and often, their results are tied to more than just what’s happening on the outside.

Listener Takeaways:

• Understand how menopause influences aesthetic results

• Ask simple questions that spark deeper patient trust

• Position yourself as more than an injector - become a guide

• Use Fresh Health to safely integrate hybrid healthcare

• Build retention by supporting patients holistically

• You want to move beyond being “just” an injector

• You’ve seen patients whose results don’t last as expected

• You believe women deserve to feel supported, not dismissed

• You’re curious how Fresh Health fits into your clinic model

By empowering yourself with knowledge, you empower your patients with better results, stronger trust, and care that goes beyond skin deep.

👉 Learn more: Fresh Clinics | Fresh Health

Join the Fresh Clinics community for training, compliance resources, and ongoing support: Fresh Clinics
Explore Fresh Health and learn how to empower your patients beyond aesthetics: Fresh Health

Running a medspa in the US can feel like going it alone. In this episode, two Fresh members share how they built patient trust, navigated regulations, and found the support that made all the difference.

Fresh Clinics began in Australia, but our mission to support nurse injectors is now reaching across the US. In this special episode, we sit down with Christina and April; two US injectors and medspa owners, who open up about the realities of building a clinic in a competitive, often confusing landscape.

From the early days of thinking “this will be easy,” to the wake-up call of complex compliance, to the relief of having community and structure, their stories reflect what so many injectors experience.

You’ll hear how full-face consults create loyalty beyond one-off treatments, why saying “no” can be the most powerful business move you make, and what it looks like to balance growth with family life. And, most importantly, how Fresh Clinics’ support has helped US injectors feel less isolated and more confident in their businesses.

This episode will leave you feeling reassured that you’re not alone - and inspired to lean on community as you grow.

• How US injectors are navigating state-by-state compliance

• Why community matters more than competition in aesthetics

• How to build patient trust with full-face consults

• The power of saying “no” to protect your reputation

  
  

Fresh is here to support you - whether you’re in Australia or the US. Explore resources, training, and community at freshclinics.com.

Running a clinic or medspa can feel like you’re juggling a hundred tabs at once; patients, staff, compliance, and the pressure to grow. What if a few simple mindfulness tools could give you back clarity, calm, and confidence?

In this uplifting episode, we sit down with Chelsea Pottenger - psychologist, author, and speaker on mindful high performance.

Chelsea is the founder of EQ Minds and creator of The Mindful Communicator program. She has worked with leaders and teams across the world, and her insights hit home for injectors and clinic owners balancing big responsibilities with the reality of day-to-day life.

From starting your morning without the phone, to her “5-for-5” ritual, to tiny mindset shifts that build grit and resilience, Chelsea shares practical ways to protect your mental energy, stay calm under pressure, and show up as the best version of yourself.

We also explore how mindfulness supports business decision-making, creativity, and even gut health. And if you lead a team, Chelsea explains why your energy is contagious, and how being mindful can positively shape the culture around you.

✨ Exclusive for Fresh Members: Get access to Chelsea’s The Mindful Communicator 4-week program with code FRESH100 → Unlock here

📚 Extra resources for you and your community: EQ Minds free tools & resources

🎧 Whether you’re a solo injector or running a busy medspa, this episode offers simple, science-backed tools to help you thrive—not just survive—in a fast-changing industry.

You’ll learn:

• Easy daily habits that recharge your brain and set the tone for your day.

• Why mindfulness boosts clarity, resilience, and better decision-making.

• How gut health impacts your mood, creativity, and business performance.

• Ways to influence your team culture through mindful leadership.

  
  

Fresh Pod is all about helping you succeed as a practitioner and business owner, inside and out.

👉 For more resources, training, and a supportive community that truly understands this industry, head to freshclinics.com.

Every injector knows the industry isn’t easy to navigate - regulations shift, patients expectations evolve, and it can feel isolating. But what if you had founders who built a community-first model designed to solve those very problems?

In this very special episode, we sit down with Fresh Clinics’ co-founders, Dr John Holbrook and Dr John Delaney, to hear the story of how Fresh was built - from scribbles on butcher’s paper to supporting thousands of cosmetic nurses across Australia and the US.

They open up about their early challenges as doctors balancing hospital shifts with a startup dream, why compliance and patient safety remain at the heart of everything they do, and how community became the unexpected but powerful bedrock of Fresh Clinics.

You’ll also hear their thoughts on the future of aesthetics and hybrid healthcare; why regulation is a sign of maturity, how proactive health models are reshaping patient expectations, and why kindness, problem-solving, and collaboration will always set this community apart.

Whether you’re just starting out or running a multi-site clinic, this episode will leave you feeling connected, inspired, and confident that you’re not building your business alone.

• Why solving problems with integrity attracts the right patients and peers.

• How Fresh’s founders created a culture of collaboration over competition.

• What hybrid healthcare really means for the future of aesthetic clinics and medspas.

• How staying patient-first and compliant can actually drive business growth.

  
  

Fresh Pod is here to remind you that you’re part of something bigger. For more tools, resources, and a community that truly has your back, visit freshclinics.com and explore how Fresh can support you at every stage of your journey.

Welcome to Fresh Pod.

Running a clinic is one thing; leading a team is another. In this episode of Fresh Pod, we sit down with Ally Atkins, Chief of People & Culture at Fresh Clinics, to talk about the mindset shifts, culture foundations, and practical systems that help injectors grow from solo operators into confident leaders of thriving teams.

If you’ve ever felt nervous about hiring, unsure how to set the right culture, or worried about retaining great staff, this conversation will give you clarity and confidence to take your next step.

• The mindset shift from “I do” to “we do” when expanding your clinic

• Why clarity, courage, culture, and consistency are the foundations of great leadership

• Practical steps to prepare for your first hire (and why hiring for culture matters as much as skillset)

• How to create a culture of trust through micro-moments, consistency, and authenticity

• Compliance essentials every clinic owner needs: contracts, policies, and modern awards made simple

• Why retention is about leadership, culture, and growth opportunities - not just pay

  
  

Ally Atkins is the Chief of People & Culture at Fresh Clinics, with years of experience shaping high-performing teams and embedding culture as the foundation for sustainable growth. Passionate about helping clinic owners lead with intention and authenticity, Ally brings practical advice and a people-first approach to leadership in the aesthetic industry.

🌐 Website: Fresh Clinics📱 Instagram: @freshclinics

Knowing when to grow your clinic can feel like a chicken-and-egg dilemma. Should you hire staff first? Buy a new device? Or wait until the timing feels right? In this episode of Fresh Pod, we sit down with Heidi Bryant, owner of HB Aesthetics, to unpack the realities of scaling a cosmetic clinic.

Heidi shares her journey from starting small to building a loyal client base, hiring her first team members, and investing in treatments and devices that actually make sense. If you’ve ever second-guessed your growth decisions, this episode will help you move forward with clarity and confidence.

• The early steps Heidi took to grow HB Aesthetics without overextending

• How to filter through the “shiny object” noise of new devices and choose wisely

• Why listening to patient feedback is the most reliable guide to new services

• How to balance family life, lifestyle goals, and business growth as a clinic owner

• Practical questions to ask suppliers before committing to a new device

• The role of trust, contracts, and clear boundaries when hiring staff

• Why surrounding yourself with the right team, mentors, and community matters

  
  

Heidi Bryant is the owner and founder of HB Aesthetics, a thriving cosmetic clinic built on patient trust, thoughtful decision-making, and strong values. Known for her patient-first approach and her ability to balance growth with integrity, Heidi brings relatable insights for injectors navigating the next step in their business journey.

Fresh Clinics Links:

🌐 Website: https://www.freshclinics.com/📱 Instagram: https://www.instagram.com/fresh.clinics/

More about Heidi:

🌐 Website: https://www.hbaesthetics.com.au/about📱 Instagram: www.instagram.com/hbaesthetics_

Running a cosmetic clinic isn’t just about great treatments - it’s about building a safe, compliant, and thriving business.

In this episode of Fresh Pod, Business Strategist Meg Reid joins us to break down the essentials of a business health check. Think of it as opening the hood of your clinic: identifying what’s working, what needs attention, and where hidden opportunities for growth really are.

Whether you’re a solo healthcare practitioner or leading a growing team, this conversation will help you feel more confident with the numbers, systems, and strategies that underpin long-term success.

• How to run a business health check for your aesthetic clinic

• The most common gaps and blind spots clinic owners face (and how to avoid them)

• Why compliance and patient safety must always come before marketing

• Practical steps to understand PNLs, KPIs, and profitability without overwhelm

• How to improve patient retention and re-booking rates

• When to seek outside support (bookkeepers, accountants, mentors) so you can stay focused on patients

• Why leaning into the Fresh Clinics dashboard and community can transform your clinic’s growth journey

  
  

Meg Reid is a Business Strategist with Fresh Clinics, bringing decades of experience in the aesthetic industry and a unique ability to help injectors uncover blind spots and strengthen their business fundamentals. She has guided hundreds of clinics through the steps of becoming not just clinically safe, but commercially successful.

🌐 Website: Fresh Clinics

📱Instagram: @freshclinics