FRICTION with Bob Sutton

When companies get big, they stop innovating. In this episode, Eric Ries, author of The Lean Startup, talks with Stanford Professor Bob Sutton about ways to fight back against the sluggishness of scale. If you really want employees to come up with new ideas, Ries says, workplace posters and glib slogans won’t cut it. You’ve got to measure innovation and reward it, failures and all.

The best leaders cultivate empathy, patience and an awareness of their own vulnerabilities, says Nancy F. Koehn, a historian at the Harvard Business School. She’s the author of Forged in Crisis: The Power of Courageous Leadership in Turbulent Times, about the zigzagging paths of five historical figures, from Abraham Lincoln and Frederick Douglass to environmentalist Rachel Carson. In this episode, Koehn speaks with Stanford Professor Bob Sutton about how transformational leaders slow down and harness their humanity to overcome significant challenges.

Stanford Engineering Professor Bob Sutton is back at it to find the causes and cures for dysfunctional organizational friction. Part organizational design, part therapy, season two of the FRICTION podcast dives into stories of trailblazers who knew when to slow down and think -- and when to speed up and break through the walls of bureaucracy. Buckle up for episodes featuring leadership coach and Harvard Business School historian Nancy Koehn, Lean Startup guru Eric Ries restaurateurs Craig and Annie Stoll and much, much more. New episodes drop May 30th.

For our wrap-up of FRICTION, Stanford Engineering’s Bob Sutton returns to the premise of the podcast - work doesn’t have to suck - and shares his top five takeaways from all the lively and frequently raw discussions he’s had over the summer with fellow experts on management, organizational behavior and other aspects of today’s work environment. A professor of management science and engineering, Sutton signs off by asking listeners for answers to two questions about friction that still haunt him. Here’s your chance to nail a simple test by a tenured Stanford professor and bestselling author.

For our wrap-up of FRICTION, Stanford Engineering’s Bob Sutton returns to the premise of the podcast - work doesn’t have to suck - and shares his top five takeaways from all the lively and frequently raw discussions he’s had over the summer with fellow experts on management, organizational behavior and other aspects of today’s work environment. A professor of management science and engineering, Sutton signs off by asking listeners for answers to two questions about friction that still haunt him. Here’s your chance to nail a simple test by a tenured Stanford professor and bestselling author.

For our final full episode, Stanford Engineering’s Bob Sutton sits down with Kim Scott, author of the New York Times bestseller “Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity.” Before a live audience in San Francisco, they discuss how we can all develop the courage to tell co-workers when they can do better, as well as face critical feedback ourselves. Do you pull punches just because you want to be liked, or fear you’ll make someone else angry? Multiply that over an entire organization, and you have the sort of ubiquitous friction that’s devilishly invisible but disastrous overall. As Scott says, the goal is to both care personally and challenge directly: “We totally forget that our humanity is an asset, and we should bring it to bear at work.”

At the end of our live recording of the final FRICTION episode, which you should listen to first, Stanford University business Professor Hayagreeva “Huggy” Rao took to the stage and shared some closing thoughts on podcast host Bob Sutton’s raucous conversation with Kim Scott about her new bestselling book “Radical Candor.” In scholarly, dulcet tones, Rao observes how we can't be brutally honest with one another without the social lubricants of wonder and insight.

Professor DeCelles studies settings that are rife with friction, frustration, and fatigue. In this episode, Stanford Engineering’s Bob Sutton interviews the University of Toronto’s Katy DeCelles about how people deal with the constraints and stresses of prison and airports.  Employees in both settings are required to enforce strict rules, which can inflame the often distressed, manipulative, and overbearing people that they care for and oversee. DeCelles explains how prison guards and airline workers do their jobs in ways that protect their own physical and mental health, and at the same time, allow them to maintain order among the people they are paid to serve, protect, and control.  The strategies these employees use include a curious blend of empathy and emotional detachment. DeCelles also discusses her research on another kind of pushy workplace character, the “organizational vigilante”– those self-appointed enforcers who take it upon themselves to chastise you for violating some obscure policy or arriving to work five minutes late.

Professor DeCelles studies settings that are rife with friction, frustration, and fatigue. In this episode, Stanford Engineering’s Bob Sutton interviews the University of Toronto’s Katy DeCelles about how people deal with the constraints and stresses of prison and airports.  Employees in both settings are required to enforce strict rules, which can inflame the often distressed, manipulative, and overbearing people that they care for and oversee. DeCelles explains how prison guards and airline workers do their jobs in ways that protect their own physical and mental health, and at the same time, allow them to maintain order among the people they are paid to serve, protect, and control.  The strategies these employees use include a curious blend of empathy and emotional detachment. DeCelles also discusses her research on another kind of pushy workplace character, the “organizational vigilante”– those self-appointed enforcers who take it upon themselves to chastise you for violating some obscure policy or arriving to work five minutes late.

We could all use a little structure — in our lives and, yes, at work (maybe they’re one and the same). The projects we work on get more complex by the day, whether it's the technology, timezones or that sudden call from the school nurse. In this episode, Stanford organizational psychologist Bob Sutton speaks with his colleague Melissa Valentine, an assistant professor of management science and engineering who studies the way we work nowadays: observing the chaos of patient care in hospitals, coders around the world collaborating online, and more. The good news: We still like working with others, and a little hierarchy can help us all stay sane.