Why is Mark Kinsley soaking up the sun in Cabo San Lucas, Mexico?

In this episode, Mark Kinsley broadcasts from the stunning Grand Solmar Resort in Cabo San Lucas, where he’s enjoying the fruits of his victory bid at the Dreams for All Foundation event. But this episode isn’t just about vacation vibes—Mark reveals exciting news about Sleep Summit 2024. Attendees can look forward to a star-studded lineup featuring industry heavyweights like Colin Lawlor of Sleep Score Labs, Eugene Aletto from Bedgear, and many more.

If you haven’t secured your tickets yet, now’s the time!Mark also shares a compelling story of a lost purse in Las Vegas, highlighting the stark contrast between two hotel experiences. This story serves as a reminder of how crucial customer service is to a business’s success. Mark challenges business owners to revisit their values and ensure their teams are truly delighting customers, not just going through the motions.

"When your customer service is more complicated than a Vegas security detail, it’s time to rethink your process. And by the way, late-night eats in Vegas? Not optional!"

Don’t miss out on Sleep Summit 2024! Head to sleepsummit.thefam.com to secure your spot before the hotel blocks disappear faster than a winning hand at blackjack. And share this episode with your team—let’s make those customer service stories something worth bragging about.