In a lively crossover episode of BPM360, hosts Caspar and Russell team up with Roland and JM from What's Your Baseline to deliver a whirlwind of anecdotes, insights, and debates on the evolution of process management. From performing arts to military strategy, the guests reveal how their diverse backgrounds converge on one shared passion—BPM.

Key takeaways include:

1. Processes Are Everywhere: Whether navigating an airport or visualizing supply chain flows, the panel agrees that process thinking provides clarity and structure to an otherwise chaotic world.
2. BPM Battles: Tool vs. Method: JM and Roland passionately argue for methods over tools in process management, with the consensus that a shared methodology fosters better communication and collaboration.
3. Ownership Matters: Given the choice between process owners or experts, the panel leans toward ownership, emphasizing the critical role of accountability and strategic alignment in driving transformation.
4. Process Mining vs. Documentation: While process mining offers immediate insights and action points, BPM documentation provides the strategic foundation for long-term change. Both approaches have their merits, depending on organizational maturity and goals.
5. The Hybrid Model Wins: Centralized governance paired with decentralized execution strikes the right balance for fostering innovation while maintaining standards.

This episode showcases the humour, wisdom, and occasional chaos of BPM veterans as they debate, challenge each other, and reflect on a century of combined experience. With laughter, puns, and deep dives into BPM theory, it’s a masterclass in making the complex accessible—and entertaining.

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