When Randolph Health upgraded to what they call “data-driven operations,” they thought their staff would be excited to pull up dashboards with information. According to Angela Burgess, VP of operations and CIO, the reality turned out to be more complicated. They had built their data strategy for some time using Dimensional Insight and it was key for them to provide value to their organization and not just data. In this video, Burgess and George Dealy, VP of healthcare solutions at Dimensional Insight, talk about what Randolph Health staff really needed and how the Dimensional Insight solution provided it.