VUX World

From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom


Listen Later

As generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical. 


In this episode, we speak with Satish Barot, CTO at Klearcom, about the evolution of contact centre technology and the critical role of quality assurance in AI voice systems. 


We explore how organisations gradually transition from traditional DTMF-based IVR systems to more sophisticated conversational AI and generative AI solutions. Satish shares insights on why this shift is happening incrementally, with many companies adopting hybrid approaches that run traditional and AI-powered systems side by side while they evaluate performance.


Discover how Klearcom is pushing the boundaries of voice QA with global in-country testing, real-world noise simulation, and accuracy scoring, offering a unique lens into what production-ready means in the age of AI.


We also discuss privacy considerations and why organisations should start small and scale smart when implementing these technologies. Satish emphasises that businesses should focus on great customer experience rather than chasing fancy technology for its own sake.


Shownotes:


Check out Klearcom: https://klearcom.com


Subscribe to VUX World: https://vuxworld.typeform.com/to/Qlo5aaeW


Subscribe to The AI Ultimatum Substack: https://open.substack.com/pub/kanesimms


Get in touch with Kane on LinkedIn: https://www.linkedin.com/in/kanesimms

Hosted on Acast. See acast.com/privacy for more information.

...more
View all episodesView all episodes
Download on the App Store

VUX WorldBy Kane Simms

  • 4.9
  • 4.9
  • 4.9
  • 4.9
  • 4.9

4.9

8 ratings


More shows like VUX World

View all
a16z Podcast by Andreessen Horowitz

a16z Podcast

1,034 Listeners

Pod Save America by Crooked Media

Pod Save America

86,708 Listeners

The Diary Of A CEO with Steven Bartlett by DOAC

The Diary Of A CEO with Steven Bartlett

7,087 Listeners

Americast by BBC News

Americast

741 Listeners

Hard Fork by The New York Times

Hard Fork

5,448 Listeners

The Rest Is History by Goalhanger

The Rest Is History

13,053 Listeners

Huberman Lab by Scicomm Media

Huberman Lab

28,304 Listeners

Short History Of... by NOISER

Short History Of...

2,636 Listeners

The Rest Is Politics by Goalhanger

The Rest Is Politics

3,276 Listeners

The Rest Is Entertainment by Goalhanger

The Rest Is Entertainment

813 Listeners

Native Land Pod by iHeartPodcasts and Reasoned Choice

Native Land Pod

3,325 Listeners

The Rest Is Politics: US by Goalhanger

The Rest Is Politics: US

2,295 Listeners

The Rest Is Classified by Goalhanger

The Rest Is Classified

999 Listeners