Heather McDonald recently stepped into her role as president and CEO of the United Way Greater Toronto, an organization focused on growth impact and operational transformation. In this conversation with Douglas Nelson, she shares how she balances their work as a solutions finder and her task of implementing new systems to integrate her values-based leadership. Heather also discusses her major takeaways as a second-time CEO, the importance of showing up consistently, and how she leads United Way in becoming a greater force for good in the Greater Toronto Area.