In this episode, we talk with Vanessa Palumbo, franchise owner of Dream Vacations, about how she turned a background in caregiving and family management into a thriving, service-first business in one of the most competitive industries out there.

Vanessa shares how she leveraged relationship-building, strategic networking, and repeatable systems—not big marketing budgets—to create consistent growth and long-term client retention. Her story is a case study in how to bet on yourself, build trust at scale, and turn everyday strengths into entrepreneurial assets.

What You’ll Learn in This Episode:

-Why she trained for her new business while the travel industry was shut down

-How a service-first mindset helped her rise above the noise

-What most people get wrong about travel agents—and how she adds value without adding cost

-How she built a loyal client base through referrals, responsiveness, and trust

-Why local networking (the right way) moved her business forward faster, even when it pushed her outside of her comfort zone

-The backend systems and personal habits she uses to stay focused and grow sustainably

If you’ve ever wondered whether you need a huge marketing machine or perfect timing to grow a business—you’ll want to hear Vanessa’s take. This episode is packed with practical insight, especially for entrepreneurs building their business from the ground up or navigating a crowded space.