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Unlock the secrets to elevating your customer service game with insights from Michelle Myers, founder of Pink Callers. Michelle joins us to discuss her innovative approach to providing remote Customer Service Representatives (CSRs), dispatchers, and call center managers. By offering specialized training and robust community support, Michelle's team ensures that CSRs are well-prepared to improve customer experiences, ultimately allowing business owners to focus on what they do best.

Relinquishing control can be a significant stress reliever, both personally and professionally. In this episode, we explore the importance of establishing effective business processes and share personal stories of overcoming challenges, including my journey to recovery from alcoholism. Michelle and I delve into how aligning employees' strengths with their roles and embracing personal hobbies, like gardening, can lead to substantial growth and well-being in both business and life.

From organizing the largest Christmas parade on the East Coast to navigating the complexities of starting a business during an economic downturn, this episode is packed with valuable lessons on leadership, resilience, and adaptability. Listen as we discuss the entrepreneurial balancing act, the nuances of managing remote CSRs, and the importance of maintaining a strong virtual culture. Don't miss out on these actionable insights for transforming your customer service and leading your business to success.

http://linkedin.com/in/michellelmyers

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