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In this episode of Funeral Service Insider, Tom Nondorf, who joined Kates-Boylston Publications in late November as the new editor of American Cemetery & Cremation magazine. His responsibilities include finding and developing stories, as well as working closely with writers.

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Funeral director Madeline Lyles discusses the summer camp she and business partner Dana Taylor created for young individuals interested in funeral service.

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In this episode, we speak with writer and tour guide Allison Meier about burial practices, cemeteries, and her latest book, "Grave."

Meier shares her insights on the cultural and societal significance of graves, drawing from her experiences leading tours at New York City area cemeteries and her profound interest in the storytelling potential at these historical sites.

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In this episode, we speak with Niki Wiedeman, call excellence facilitator for Dead Ringers, a secret shopper/phone etiquette consulting company, about the importance of impeccable customer service when answering the phone. Click here for full show notes.

Eric M. Bester talks about "Tranquility Cremation by Aquamation" which was the first standalone facility of its kind in North Carolina, possibly the country. Click here for complete show notes.

Bob Heidlage, president and managing partner of Global Recruiters of Batesville, discusses the ins and outs of recruiting and retaining employees in the funeral service profession.

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In this episode of Funeral Service Insider, we speak with Bill Ford, president of SESCO Management Consultants, about aspects of the Kates-Boylston Compensation Report, which collected a decade's worth of data from funeral directors and funeral home owners.

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Stan Goldstein, who writes for both American Funeral Director magazine and American Cemetery and Cremation magazine joins us for our inaugural Year In Review episode.

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Effie Anolik, co-founder and CEO of Afterword, talks about her decision to build a funeral home management platform that helps families arrange funerals online and shares her personal experience of arranging her father's funeral in 2018. Click here for the full show notes.