Our guest is Nelson Gilliat, Fonder of Marketing-Led Growth (MLG) via The Buyer Centric Revenue Model and Author.
Here's what Nelson preaches about.
Liberate from outdated and harmful Sales-Led Growth, with Marketing-Led Growth™️ (MLG) via MODERN B2B Marketing and Sales model built for TODAY, not 40 years ago: The Buyer Centric Revenue Model™️
𝟏) 𝐌𝐋𝐆: 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐭𝐨 𝐠𝐞𝐧𝐞𝐫𝐚𝐭𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐚𝐧𝐝 𝐟𝐫𝐞𝐞 𝐭𝐫𝐢𝐚𝐥 𝐚𝐜𝐭𝐢𝐯𝐚𝐭𝐢𝐨𝐧𝐬 (𝐬𝐞𝐥𝐟-𝐬𝐞𝐫𝐯𝐢𝐜𝐞), 𝐚𝐧𝐝 𝐥𝐞𝐚𝐝𝐬 𝐟𝐨𝐫 𝐒𝐚𝐥𝐞𝐬 (𝐞𝐱𝐭𝐞𝐧𝐭 𝐛𝐮𝐲𝐞𝐫𝐬 𝐧𝐞𝐞𝐝 𝐒𝐚𝐥𝐞𝐬) 𝐯𝐢𝐚 𝐧𝐨𝐧-𝐬𝐩𝐚𝐦 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝘁𝗵𝗮𝘁 𝗱𝗿𝗶𝘃𝗲𝘀 𝗯𝘂𝘆𝗲𝗿𝘀 𝘁𝗼 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 𝘁𝗼 𝘀𝗲𝗹𝗳-𝘀𝗲𝗿𝘃𝗲 (𝗹𝗲𝗮𝗿𝗻, 𝘁𝗿𝘆, 𝗯𝘂𝘆) 𝘁𝗼 𝗲𝘅𝘁𝗲𝗻𝘁 𝗽𝗼𝘀𝘀𝗶𝗯𝗹𝗲 𝗮𝗻𝗱 𝗱𝗲𝘀𝗶𝗿𝗲𝗱–𝘄/𝗢𝗣𝗧𝗜𝗢𝗡 𝗳𝗼𝗿 𝐒𝐚𝐥𝐞𝐬 𝐭𝐨 𝐡𝐞𝐥𝐩 𝐦𝐨𝐬𝐭𝐥𝐲 𝐰𝐢𝐭𝐡 𝐩𝐨𝐬𝐭-𝐬𝐚𝐥𝐞 𝐟𝐮𝐥𝐟𝐢𝐥𝐥𝐦𝐞𝐧𝐭 (𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬)
Sunset SLG from 1980’s: Sales Development, Sales Assembly Line, quota, commission, forcing buyers artificially and prematurely to Sales. Turn Sales Development into Marketing with 2 experiments. SD first to thank you
𝟐) 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 (𝐀𝐄-𝐂𝐒𝐌 𝐫𝐨𝐥𝐞 𝐜𝐨𝐦𝐛𝐢𝐧𝐞𝐝, 𝐧𝐨 𝐡𝐚𝐧𝐝𝐨𝐟𝐟𝐬, 𝐧𝐨 𝐬𝐩𝐚𝐦, 𝐧𝐨 𝐪𝐮𝐨𝐭𝐚, 𝐧𝐨 𝐜𝐨𝐦𝐦𝐢𝐬𝐬𝐢𝐨𝐧, 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠) 𝐭𝐨 𝐡𝐞𝐥𝐩 𝐦𝐨𝐬𝐭𝐥𝐲 𝐰𝐢𝐭𝐡 𝐩𝐨𝐬𝐭-𝐬𝐚𝐥𝐞 𝐟𝐮𝐥𝐟𝐢𝐥𝐥𝐦𝐞𝐧𝐭
Sunset bloated Sales Assembly Line. Rebrand Sales as Customer Success, with the AE-CSM role combined
𝟑) 𝐑𝐞𝐚𝐥 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐚𝐧𝐝 𝐂𝐒 𝐠𝐨𝐚𝐥𝐬 𝐚𝐧𝐝 𝐦𝐞𝐭𝐫𝐢𝐜𝐬 (𝐩𝐫𝐨𝐟𝐢𝐭, 𝐂𝐀𝐂, 𝐂𝐀𝐂 𝐩𝐚𝐲𝐛𝐚𝐜𝐤, 𝐂𝐋𝐕, 𝐜𝐡𝐮𝐫𝐧, 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐡𝐞𝐚𝐥𝐭𝐡 𝐚𝐧𝐝 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧, 𝐰𝐢𝐧 𝐫𝐚𝐭𝐞, 𝐬𝐚𝐥𝐞𝐬 𝐜𝐲𝐜𝐥𝐞, 𝐀𝐂𝐕, 𝐝𝐞𝐦𝐨 𝐫𝐞𝐪𝐮𝐞𝐬𝐭𝐬, 𝐨𝐩𝐩𝐬 𝐞𝐭𝐜)
Sunset contact info of uninterested buyers (MQLs) for Marketing. Revenue on initial sale (quota) for Sales
𝟒) 𝐂𝐒 𝐜𝐨𝐦𝐩 𝐟𝐮𝐥𝐥 𝐎𝐓𝐄 𝐬𝐚𝐥𝐚𝐫𝐲 + 𝐛𝐨𝐧𝐮𝐬 𝐥𝐢𝐤𝐞 𝐚𝐧𝐲 𝐨𝐭𝐡𝐞𝐫 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞
Sunset commission (half salary withheld pending quota attainment, tiny probability to exceed full salary to extent quota exceeded) Or at least let CS choose
Here's what we talked about:
0:00 - Intro
4:06 - Getting to know Nelson Gilliat
5:19 - Gathering information for the “Marketing-Led Growth” book
11:39 - Marketing-Led or Sales-Led company
21:30 - What should the Product-Led companies do
25:45 - Buying experience is the most important thing
31:50 - Why companies need a growth playbook
35:43 - How to make a transition to Marketing-Led growth
39:22 - Sales development is the problem of the Sales-Led growth
41:19 - Interview your customers, don’t spam them
47:07 - If you do marketing right, you need way less sales
50:36 - The key growth and profit driver is marketing, not sales
55:48 - Prioritizing between sales and marketing
57:33 - What to do if a Sales-Led growth company refuses to change
1:02:50 - Outro
Find here more info about Nelson:
LinkedIn: https://www.linkedin.com/in/nelson-gilliat/
Marketing-Led Growth via The Buyer Centric Revenue Model: https://www.amazon.com/Death-SDR-Birth-Centric-Revenue-ebook/dp/B09GT562GL
Buyer Centric Revenue and Community: https://www.buyercentricrevenue.com/
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