In this episode of The Future of Marketing, host Andres Figueira interviews Elly Simpson, Director of Marketing at the Iowa Cubs, the Triple-A affiliate of the Chicago Cubs. As the organization's first-ever Director of Marketing, Simpson is rebuilding the team's marketing infrastructure from the ground up, shifting from traditional advertising approaches to sophisticated digital segmentation while maintaining the multi-generational appeal that makes Minor League Baseball unique. Operating in a medium-sized market with deep baseball roots, Simpson demonstrates how hyperlocal sports properties can leverage customer journey mapping, intelligent segmentation, and behind-the-scenes storytelling to drive ticket sales and build lasting fan relationships.
Topics Discussed
Transitioning from traditional media-heavy budgets to digital-first marketing in sportsBuilding sophisticated customer segmentation for multi-generational audiencesImplementing the "Netflix approach" to ticket recommendations and upsellingLeveraging SMS for hyper-targeted promotional campaignsTesting new digital channels (LinkedIn, X) for B2B catering businessCreating content strategies that balance die-hard fans with Gen Z newcomersStructuring lean marketing teams for live event productionUsing fan experience as the primary success metric beyond win-loss recordsNavigating MLB/MiLB technology constraints and brand autonomyThe reliability challenges of AI in real-time sports information