https://www.FutureOfRisk.com/

Discover how artificial intelligence is redefining the future—faster, smarter, and more customer-focused than ever before. In this episode of the Future of Risk by Zurich North America, host Justin Hicks discuss the rapid evolution of AI, highlighting trends like agentic and generative AI, explainable AI, and hyper-personalized customer experiences with Amy Nelsen, Head of Underwriting Operations for Middle Market and Madhu Ramamurthy, Chief Information Officer. The conversation covers how Zurich is leveraging AI to automate routine tasks, enhance underwriting and claims with advanced tools, and deliver actionable insights—all while ensuring strong human oversight and regulatory compliance. Scaling AI for meaningful return on investment and navigating regulatory ambiguity are recognized as key industry challenges, but Zurich’s approach emphasizes starting with low-risk, high-impact use cases. The podcast underscores that AI is here to augment, not replace, human expertise, empowering underwriters and claims professionals to focus on what matters most: building relationships and delivering value to customers. Stay tuned to learn how Zurich is helping businesses meet tomorrow prepared through responsible, innovative AI adoption.

Record date: 10/16/25

Air date: 12/3/25

In this miniseries, other episodes include:

10/22/25: What is AI delivering so far

11/5/25: 5 ways everyone can benefit from AI today

11/19/25: Dark side of AI

https://www.FutureOfRisk.com/

As artificial intelligence (AI) transforms the way we work and protect our businesses, are you ready for the risks—and the rewards—it brings? In this episode of the Future of Risk by Zurich North America, host Justin Hicks discusses the evolving risks of AI and machine learning with Barry Perkins, Chief Operations Officer, and Adam Page, Chief Information Security Officer. The conversation highlights concern about AI’s impact on talent, entry-level jobs, and the increasing sophistication of cyber threats, including deepfakes and targeted phishing. Both Adam and Barry emphasize that while AI presents new risks—such as data breaches and disinformation—it also offers opportunities to streamline business processes and improve decision-making. The discussion underscores the importance of governance, continuous education, and adapting workforce skills to stay ahead of technological change. Ultimately, the podcast encourages businesses to embrace AI’s potential while remaining vigilant about its challenges, ensuring a safer and more resilient future.

Record date: 10/10/25

Air date: 11/19/25

In this miniseries, other episodes include:

10/22/25: What is AI delivering so far

11/5/25: 5 ways everyone can benefit from AI today

12/3/25: What’s next in AI?

https://www.FutureOfRisk.com/

Just as learning to read once unlocked access to knowledge, opportunity and participation in society, AI literacy is rapidly becoming a baseline skill for the modern workplace. In this episode of Zurich North America’s Future of Risk podcast, host Justin Hicks explores how understanding and using AI is fast evolving from a niche capability to a core professional competency.

Jay Bell, Head of Innovation for Specialties and Head of Operations for Construction at Zurich, and Mark Breading, Senior Partner at ReSource Pro, share how AI is reshaping their daily work—from turning flip chart photos into meeting summaries in seconds to using AI-powered conversations to brainstorm complex ideas during a commute in the car. They argue that AI is not just a tool—it’s a collaborator, a co-creator and a force multiplier.

Whether you're just starting your AI journey or looking to deepen your expertise, this episode offers practical, real-world examples of how AI literacy can elevate your impact, improve communication, and unlock new levels of productivity.

Record date: 9/26/25

Air date: 11/5/25

In this miniseries, other episodes include:

10/22/25: What is AI delivering so far

11/19/25: Dark side of AI

12/3/25: What’s next in AI?

https://www.FutureOfRisk.com/

Generative AI is transforming business at an unprecedented pace, but are organizations seeing real value from this rapid adoption? In the debut episode of Zurich North America’s Future of Risk AI miniseries, host Justin Hicks speaks with Kristen Bessette, Chief Data Officer at Zurich, and Anthony Meyers, Managing Director of Data and AI Strategy at Aon, about the practical benefits and pitfalls of integrating artificial intelligence into business.

The conversation highlights that while AI adoption is accelerating across industries, success relies on understanding its limitations, aligning technology with business strategy, and embracing change. Real-world examples show how AI is already streamlining workflows, enhancing decision-making and improving customer interactions, but achieving true return on investment requires incremental progress, strong governance and ongoing learning.

Business leaders are encouraged to start small, experiment and include cross-functional teams in their AI journey. Ultimately, AI is not a magic wand—but when implemented thoughtfully, it can empower organizations to navigate disruption and unlock new opportunities for growth.

Record date: 9/25/25

Air date: 10/22/25

In this miniseries, other episodes include:

11/5/25: Five ways everyone can benefit from AI today

11/19/25: Dark side of AI

12/3/25: What’s next in AI?

https://www.FutureOfRisk.com/

Extreme weather is creating unprecedented challenges for cities worldwide, with events like Valencia’s record-breaking rainfall and the L.A. wildfires highlighting the urgent need for urban resilience. Drawing on experience from New York City's $20 billion climate adaptation program and global initiatives like 100 Resilient Cities, the conversation emphasizes the importance of integrated risk assessment, updated infrastructure, and innovative solutions that include a mix of green, blue and gray infrastructure. The episode stresses the financial and social benefits of investing in resilience, noting that cities with robust adaptation plans see better credit ratings, lower risks, and a stronger return on investment. As urbanization accelerates, collaboration between public and private sectors and a clear focus on risk-informed planning are essential for future-ready cities. Ultimately, building resilience is not just about protection—it’s a strategic advantage for municipalities and businesses alike.

In the final episode of the Future of Risk podcast miniseries, our host Arooran "Aroo" Sivasubramaniam, Head of Zurich Resilience Solutions is joined by Alexander Mirescu, Head of Extreme Weather and Climate and Daniel Zarrilli, Former Chief Resilience Officer to discuss how municipalities can adapt to more frequent and intense storms, flooding, heat, and wildfires.

Record date: 8/27/25

Air date: 10/8/25

In this miniseries, other episodes include:

8/27/25: Immediate risks extreme weather poses to your business

9/10/25: How extreme weather impacts construction

9/24/25: Top things C-suite leaders need to know now about extreme weather

https://www.FutureOfRisk.com/

Extreme weather is not a distant threat but an immediate business concern, requiring proactive strategies from leaders and boards to protect assets and maintain a competitive advantage. As climate-related disasters become more frequent and severe, organizations must rethink their approach to resilience and long-term planning so they can meet tomorrow prepared.

Listen to the latest Future of Risk podcast in our Extreme Weather miniseries where host Arooran "Aroo" Sivasubramaniam, Head of Zurich Resilience Solutions is joined by Adam Aronson, Chief Executive Officer of Arrowsight, to discuss the real-world challenges and solutions that help businesses weather these storms.

Record date: 8/5/25

Air date: 9/24/25

In this miniseries, other episodes include:

8/27/25: Immediate risks extreme weather poses to your business

9/10/25: How extreme weather impacts construction

10/8/25: Resilient: How extreme weather is affecting cities

https://www.FutureOfRisk.com/

The frequency and impact of severe weather events— floods, high winds, and heatwaves—on construction sites is rising. What does this mean for worker safety and project budgets? Listen to the latest Future of Risk podcast in our Extreme Weather miniseries. We cover wearable safety technology, AI-powered weather forecasting innovative risk management and insurance solutions, and more, all so construction companies can meet tomorrow prepared.

Host Arooran Sivasubramaniam is joined by Alicia Pavelko, Head of Innovation and Sustainability for Construction, Zurich North America and Doug Stohlman, Head of Construction, Zurich Resilience Solutions NA.

Record date: 8/6/25

Air date: 9/10/25

Other episodes in this miniseries include:

8/27/25: Immediate risks extreme weather poses to your business

9/24/25: Top things C-suite leaders need to know now about extreme weather

10/8/25: Resilient: How extreme weather is affecting cities

http://www.FutureOfRisk.com

In the first episode of the Extreme Weather miniseries on Future of Risk by Zurich North America, Arooran Sivasubramaniam, Head of Zurich Resilience Solutions, and Pete Caminiti, Chief Underwriting Officer, Zurich North America, explore how businesses can navigate the growing threat of extreme weather events. While advancements in engineering and building codes have improved defenses against known hazards like hurricanes, shifting climate patterns are introducing new vulnerabilities.

Record date: 8/8/25

Air date: 8/27/25

Other episodes in this miniseries include:

9/10/25: How extreme weather impacts construction

9/24/25: Top things C-suite leaders need to know now about extreme weather

10/8/25: Resilient: How extreme weather is affecting cities

https://www.FutureOfRisk.com/

Listen as Deirdre Manna of Zurich North America and Adam Shores of the American Property Casualty Insurance Association share a midyear legislative update on tort reform efforts across the U.S. They discuss legislative successes in states such as Florida and Georgia.

The conversation also highlights the expanding coalition working toward fairer legal systems, as well as the challenges that still persist in other states such as Illinois and New York, where new bills threaten to increase costs and liabilities. The guests emphasize the need for ongoing state-level advocacy and coalition building; and share how business involvement is vital for continued progress. Ultimately, these efforts aim to benefit everyday consumers, businesses and the broader economy.

UPDATE: During our conversation, Deirdre Manna mentioned a provision in the “Big Beautiful Bill” that, if passed, would have closed a tax loophole for third party litigation funders. This provision was struck before it was passed.

Record date: 6/27/25

Air date: 7/23/25

In this miniseries, other episodes include:

January 15: 2025 Legislative outlook: Reforming legal system abuse

January 29: Wide implications of third-party litigation funding

February 12: Nuclear verdicts: The drivers, impacts and solutions

February 26: Social Inflation: Missing The role of claims fraud

March 12: Plaintiffs’ tactics: Fueling legal system abuse

March 26: Premises peril: Unpacking legal risks

http://www.FutureOfRisk.com

Future of Risk is recording live at RIMS RISKWORLD! The world is changing quickly, so are the risks that businesses face. Jon Tate, Head of Core Risk Engineering, talks about Zurich Resilience Solutions’ (ZRS) deep expertise helps customers understand and protect themselves from risk. Plus, he highlights on how ZRS makes the industries and communities we serve better.

Record date: 5/5/25

Air date: 5/9/25