What does it mean to future-proof your practice? For Ben Wong of Mariner Wealth Advisors in Pleasanton, California, it's been an evolution in service, a team transformation and a succession plan that's a win for everyone involved. After recently selling his billion-dollar advisory firm, Viewpoint Financial Network, to Mariner (a large national firm), he's already seeing the benefits of scale.

Ben had much to say, so we broke the conversation into two parts. In part one, he describes how his team puts clients first with a unique level of service (or "over service"), simplifying the experience at every step. And he explains how a lack of client minimums helps his firm retain multiple generations of clients and attract more referrals.

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