Mike McComb, VP of Sales at Pitney Bowes for Global Ecommerce discusses what role Pitney Bowes plays in industry supply chains. Ecommerce growth 4:35. Challenges for PB and shippers/brands/retailers/marketplaces 6. How fulfillment companies are responding with technology to deal with costs, labor, efficiency 8:20. Reverse logistics 11:30. SCM tools and platforms 16:30. FourKites aggregates transportation data 16:44. Fenix Commerce pre-shopping cart sku-level view 17:10. KPIs (uptime, tracking, timeliness, transaction time, continuous improvement) 20:56. Actionable insights 23:08. Predictive analytics, heatmaps for fulfillment 23:25. Payback 27:12. Lift 28:08. Future of SCM (WMS, robotics) 29:48. Break 32:14. Retail case study (Dark Store, Nordstrom) 32:54. Apparel (Rent the Runway, Le Tote) 34:45. Telco (flexible release dates for phones) 35:15. Health and wellness (influencers, direct to consumer) 37:42. Net Promotor Score 40:28. 60% mobile purchase rate 41:00. Decision making systems 45:51. ‘Eco-conscience’ brands 49:10.

Patricia Vasconcellos, formerly VP of Supply Chain for Flowserve, talks about circular supply chain, supply chain responsiveness, resilience and customer needs. Then closes with post-COVID-19 supply chain. 

00:34 - CSCMP 

03:22 - Circular supply chain, re-use of materials (Accenture, Philips) 

06:03 - H&M 

07:00 - EU estimates 12% growth in GDP from circular supply chain 

07:49 - Blockchain and IoT to build trust (Mastercard) 

10:40 - EDI 
11:51 - Sustainability 

15:39 - GAP, Starbucks, GE, Honeywell sustainability efforts 

17:25 - Data governance 

19:03 - Resilience of supply chains 

25:28 - Planning to manage risks 

27:40 - Break 

28:34 - Speed required to meet customer demand 

31:38 - Tesla, GM partnering with Medtronics and Abbott 

32:50 - Stockouts 

34:18 - Tiger teams 

35:26 - SCM tools: IBM Watson (AI), Amazon, Ariba 

40:12 - Payment processing inefficiencies 

41:08 - Transportation cost 

43:23 - Batch of one customization

44:03 - ‘Onshoring’ 

46:48 - Security 

50:36 - Freight forwarders 

54:55 - Break 

56:16 - Creativity for post-COVID-19 supply chain 

1:00:33 - Procurement tiger team to leverage demand and buy in bulk 

1:11:00 - Technology to manage labor costs 

1:11:41 - Synchronization through blockchain 

1:21:53 - Importance of training talent to “leap” 

Steve Clarke discusses his article, “Leveraging the Power of Simple Analytical Tools & Daily Management Techniques to Achieve RAPID and SUSTAINED Supply Chain Transformation” (https://tinyurl.com/y6ghpjtw).
Challenges to improving supply chain performance 3:37. Solution to challenges 6:06. Supply Chain Capability Model 8:59. Using defect data in Root Cause Analysis 11:33. Six Sigma DMAIC methodology 15:54. Three levels of a fix 17:32. Example using 5 WHYS 22:03. Pareto Principle 23:51. Impact/effort matrix to improve systems and processes 25:10. Control phase 27:41. Daily management 29:12. Building capability 31:26. Using ERP systems effectively 34:52. Success stories 36:25. Critical success factors 40:08.