Futurum Tech Webcast

On this episode of the Futurum Tech Webcast – Interview Series, I am joined by Don Schuerman, CTO at Pega. Our conversation takes a look at the AI industry and how organizations can expect to incorporate AI into their business practices in the future for better customer experiences.

In our conversation, we discussed the following:

• Misconceptions about the utility of AI
• Avenues for implementation, optimization, and efficiency
• Maintaining adaptability in the face of societal and economic changes
• Fostering an informative partnership between AI and its human users
• Implications for the future of AI accessibility

It was a great conversation on a timely topic, and one you won't want to miss. To learn more about Pega, check out their website here.

On this episode of the Futurum Tech Webcast — Interview Series, host Daniel Newman is joined by Groq CEO, Jonathan Ross, for a conversation about the future of AI accelerators and how this technology can help organizations reduce uncertainty.

Their discussion includes:

• Groq's innovative perspective on chip architecture
• The diversity of Groq's customer base & the variety of applications in which Groq's chips are being utilized
• The benefits of using Groq chips
• Their versatile developer kit and developer tools
• Their leadership and innovation within a competitive market, and what the future holds for Groq

It's an enlightening conversation, and one you won't want to miss. To learn more about Groq, check out their website here.

On this episode of The Main Scoop, co-hosts Greg Lotko and Daniel Newman are joined by April Hickel, Vice President of Intelligent z Solutions Strategy at BMC to discuss the success factors for reimagining the customer experience in driving growth and better business outcomes.

They also provide insights on the role of the mainframe, as well as risks organizations face if they do not invest in improving their customer journeys.

Has your organization taken their CX to the next level leveraging the mainframe? Learn more about how this will drive more growth for the long term.

It was a great conversation and one you don't want to miss. Like what you've heard? Check out Episode One of The Main Scoop, Episode Two of the Main Scoop, and Episode Three of the Main Scoop, and be sure to subscribe to never miss an episode of The Main Scoop series.

On this episode of The Main Scoop, co-hosts Greg Lotko and Daniel Newman are joined by April Hickel, Vice President of Intelligent z Solutions Strategy at BMC to discuss the success factors for reimagining the customer experience in driving growth and better business outcomes.

They also provide insights on the role of the mainframe, as well as risks organizations face if they do not invest in improving their customer journeys.

Has your organization taken their CX to the next level leveraging the mainframe? Learn more about how this will drive more growth for the long term.

In this episode of the Futurum Tech Webcast, I'm joined by Matt Nolan, Senior Director of Product Marketing, Decision Sciences, to talk about one of my favorite topics: data, analytics, and how you can use them to provide customers with top notch experiences. We also explore Pega's latest product release: Pega Customer Data Connectors — which I see as a definite gamechanger for organizations in every industry.

For consumers, whether B2B or B2C, experiences can be the difference between a closed sale and a lost revenue opportunity, and sometimes even the difference between a loyal customer who touts a brand to friends and family and one who spreads a negative word because of a less than stellar customer experience. In a word, customer experiences are everything.

This is not new news for many organizations, which is why customer data platforms (CDPs) are quickly becoming a 'must have' part of the MarTech stack. They help organizations manage massive amounts of customer data from a number of different channels, with the goal of providing insights to deliver better customer experiences. But CDPs alone aren't a holy grail and unfortunately in many instances they can be siloed and/or data can go unused. So, what do businesses need to know or what other technologies do they need to adopt to avoid common CDP pitfalls and serve up experiences that will be a key differentiator in today's marketplace. That's exactly what Matt and I talked about.

Here are just a few of the things we covered:

• The current state of marketing and why first party data is king
• Why CDPs are that are connected and accessible throughout the organization are

so immensely important for today's organizations

• The common challenges organizations face with their CDPs
• How organizations can maximize their data to make customer interactions more meaningful

We wrapped up the conversation by exploring Pega's newest release, Pega Customer Data Connectors. This new solution is an exciting one, as it integrates data and decision-making in near real time. Organizations can tap into their data to provide just what the customer needs exactly when they need it — which is a fundamental element of delivering unparalleled customer experiences.

And if you'd like more information on Pega and the Pega Customer Data Connectors, you'll find it here.

On this episode of the Futurum Tech Webcast – Interview Series I am joined by Joe Burton, CEO for Telesign. Our conversation takes a look at the growing challenges organizations face regarding digital identity, customer onboarding, account integrity and zero-trust solutions.

In our conversation we discussed the following:

• An overview of the dichotomy of trust
• How to balance friction with security
• A look at how Telesign helps customers solve challenges
• What customers should be looking for in security solutions

It was a great conversation on a timely topic and one you won't want to miss. To learn more about Telesign, check out their website here.

In this episode of the Futurum Tech Webcast, I'm joined by Brian McGlynn, General Manager of Commerce Solutions at Coveo to talk about one of my favorite topics: customer experience. And in this instance, we're discussing customer experience in the ecommerce ecosystem.

Before we get started, some background. We've witnessed some major shifts in the last few years as it relates to customer experience. Customers are more savvy than ever before, they're more demanding than ever before, they are more impatient than ever before, and they have more options than ever before. The onus on brands is to understand and embrace this shift, and to position themselves to deliver top-notch, personalized, customer experiences at all times — and across all channels.

Of course, this is often easier said than done, and that's especially true when it comes to search functionality in ecommerce situations. So, what can brands do to ensure they are serving up the optimum digital experience, especially when it comes to search functions? That's exactly what Brian and I talked about.

Here are just a few of the things we covered:

• The current state of the customer experience when it comes to ecommerce
• The challenges organizations are facing when it comes to digital experiences
• How important search and product discovery for ecommerce are
• The different ways AI can improve the ecommerce ops and have adramatic impact on customer satisfaction
• How Coveo is helping customers capitalize on technology in order to improvetheir search functionality

And if you'd like more information on Coveo, visit their SAP store page here. You can also find Brian on LinkedIn here, and he's more than happy to connect and answer any questions you might have on how improving search functionality for your ecommerce operations can be a game-changer.

In this inaugural episode of The Big Ideas Series, a production of the Futurum Tech Webcast devoted to companies who are driving innovation and helping their customers do big things, I'm joined by Kathleen Taggart, Intelligent Automation Strategist for DataXstream. Our conversation today explores how AI-powered tech is changing the game for wholesale distributors at a time when they need every advantage they can get.

So much has changed in the last few years for wholesale distribution. With the supply chain in a state of constant flux, the pressure is on for wholesaler distributors to offer fast, agile, nimble, and reliable partnerships. Being able to work efficiently will be key to survival as wholesalers navigate stiff competition. But exactly how do wholesalers do that? If this is on your mind as well, this is one show you'll want to tune in for. Here are just a few of the things we covered:

• The complexities of the wholesale process: why is it complex and what are some of the common challenges customers face?
• What OMS+ is and why it's a game-changer for wholesalers.
• How automation functionality can make a big difference for wholesalers.
• What the integration of intelligent automation into the platform and the launch of OMS+ia means for customers — and why it's exciting.

Kathleen also shared some customer use case examples to illustrate the power of OMS+ai in action which were pretty cool.

If you'd like more information on DataXstream's OMS+ai, download the infosheet we developed in partnership with DataXstream here.

On this episode of the Futurum Tech Webcast – Interview Series I am joined by Valerio Filauro, Vice President, Product Management, Qualcomm Technologies, Inc. Our conversation takes a look at RFFE ecosystem and Qualcomm's RFFE solution in the 5G smartphone segment.

In our conversation we discussed the following:

• A recap on how Qualcomm developed the number one RFFE solution in the 5G smartphone segment
• A look into how Qualcomm differentiates itself in the current ecosystem
• A walk through the AI-based features on the Snapdragon X70 5G Modem-RF System
• An exploration into Qualcomm's "Snapdragon Connect" initiative
• An overview of Qualcomm's modem to antenna approach

It was a great conversation on a timely topic and one you won't want to miss. To learn more about Qualcomm, check out their website here.

On this episode of the Futurum Tech Webcast – Interview Series I am joined by Daren Finney, Senior Vice President, Global Channels for Mitel. Our conversation takes a look at how customer lifecycle management can be a game-changer for UC vendors and also their customers.

In our conversation we discussed the following:

• Daren gives a short overview on Mitel, and why customers continue to choose Mitel
• A look into Customer Lifecycle Management (CLM) and how it impacts Mitel and the UC space
• A walk through on how the Customer Lifecycle Management changed during Covid
• Why customers should get excited about CLMs and what the benefits are to end-user customers

It was a great conversation and one you won't want to miss. To learn more about Mitel, check out their website here.