FWRD: An EasyCare Podcast

In this episode, host Corey Smith and guest David Malone

In this episode, host Corey Smith chats with Don Andres, owner of Auto SCT Consulting and Training. They discuss challenges in auto service departments and share insights on managing chaos and improving efficiency. You'll also learn strategies for service managers and advisors to reduce stress, increase retention, and boost overall performance in busy service drives. Listen now!

In this episode, host Corey Smith and Shawn Armorer emphasize adaptability and innovation for dealership growth through disruptions. Documented processes, hiring forward-thinking staff, and managing data effectively are ways to weather the storm. Listen now!

Host Corey Smith sits down with guest Earl Sticks Brown to dive into the crucial connection between customer experience and profitability.

Learn how focusing on your customers can drive business success. Tune in

now!

In this episode, Corey chats with Justin Silver from Modives all about streamlining operations in dealerships to enhance customer experiences. Their conversation also addresses compliance challenges associated with verifying insurance information.

In this episode, host Corey Smith and Joshua Turner talk all about work-life balance, mindfulness, and mental health in the automotive industry.

Joshua offers practical tips like the four-eight breathing technique and emphasizes the importance of consistent communication within businesses.

You won't want to miss Corey Smith and guest Jason Harris talk all about customer loyalty. Jason discusses his experience in the automotive industry and how customer loyalty has evolved with digital transformation. He mentions the importance of communication tools like email and live chat in building relationships with customers.

Jason emphasizes that personalization is crucial for fostering loyalty and

Corey Smith and Kumar Kathinokkula engage in a discussion on the future of AI in the automotive industry, focusing on its impact on customer service, dealership operations, and F&I products. Kumar provides insights on current implementations of AI like chatbots for customer interactions and predicts a transformative shift towards automation in dealerships over the next decade.

You won't want to miss them discuss the potential for tailored F&I products using real-time risk analysis and predict changes in dealership operations with fully automated showrooms and virtual customer interactions powered by AI.

Tune into more episodes of FWRD: An EasyCare Podcast for the latest insight in the industry with experts in the field!