Multi point inspection what does it mean from the customers point of view why would the customer want a dealership to perform a multi-point inspection what is the goal of the multiple inspection from the service department‘s point of you. Both of his questions can be answered very easily the goal from the customers point of you is to know their vehicle make sure it’s safe reliable dependable performs and also protects their investment. The goal of the multi point inspection from the dealerships service departments Point of you is letting their customer know what’s going on with their vehicle creating a need and showing value.

The multi point inspection gives the service advisor a tool to present. Service advisor have to remember that they’re always on stage and they’re giving a performance the multi point inspection allows the advisor to go through a report just like a doctor would when you go in for a physical. The art of learning what the customers desires are and then create the need based on those desires. There are four basic desires 1. is safety 2. reliability/dependability 3. performance and 4. protecting their investment these four desires are the only requirement of the customer coming to the shop. The multi Point inspection Is vital for successful relationship between the customer and the advisor.

Just the facts: How to successfully present a multi-point inspection

Vital Statistics: Year, Make, Model, and Mileage

It may sound funny, but most customers who come in for service don't know the year, make, model and mileage of the vehicle they drive every day.

How to leverage technology to achieve getting the Multi-Point Inspection to the customer as fast as possible.

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Glad you asked! It’s an inside look at the Fixed Operations and F&I Departments within a car dealership. With an exciting industry guest in every episode, we’ll take a closer look at high impact Items in the service drive that can help each department become better and give the teams a voice. Tune in, on the 5th and 20th of each month, and subscribe to make sure you never miss an episode. You can even submit questions and be a guest on the show!

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