Gen AI Breakthrough

Host Nilly Essaides talks with Bryan Hall, The Hackett Group’s principal and finance transformation leader, about how the pandemic has changed the chief financial officer (CFO) agenda for 2020, and the emerging priorities for 2021, including dealing with ongoing uncertainty, continuing digital transformation, improving analytics capabilities, tightening cash flow management, and enhancing the ability of finance to serve as a strategic advisor to the business.

Laura Gibbons, The Hackett Group’s senior director, interviews Chris Sawchuk, The Hackett Group’s principal, on the results of our 2020 Procurement Key Issues survey. They discuss how the pandemic has caused procurement priorities to shift in areas such as digital transformation, risk management, talent and skills, social responsibility, and more.

Covid has represented a roller coaster for the human resources function. The Hackett Group’s North American Advisory Practice Leader Franco Girimonte talks with Senior Research Director Tony DiRomualdo about how the pandemic has changed HR’s role and provided an opportunity for HR to prove its value to the organization by playing a key role in maintaining business continuity. While the pandemic has proven the strength of some HR organizations, it has uncovering weaknesses of others in key areas, including skills deficiencies, structural issues and outdated technology.

Two of Norwegian Cruise Line Holdings’ lead IT executives – CIO and SVP of Operations and Governance Dimple Jethani, and CIO and SVP of Enterprise Applications and Emerging Technology Scott Piccolo – discuss how the company’s IT organization has responded to the global pandemic, and the IT challenges and opportunities presented by the next normal.