Gen AI Breakthrough

The Hackett Group Principal Vin Kumar talks with Senior Director Vanessa Keating about key findings from regular round table discussions with business leaders, discussing how they are making the most of RPA and other smart automation technology, and how the use of this technology is evolving.

The Hackett Group Associate Principal Franco Girimonte talks with Senior Director Tony DiRomualdo about results from our latest digital world-class HR research. They discuss how technology is dramatically changing the way HR organizations operate, and allowing them to provide greater strategic value and an improved customer experience at lower cost.

The Hackett Group Associate Principal Gerhard Urbasch talks with Principal Jim O’Connor , who lead’s our North American Advisory Practice, about the findings from our digital world-class finance research. They discuss how digital transformation has helped finance become leaner and more agile, and deliver greater strategic value to the enterprise.

Host Chris Sawchuk talks with Tim Yoo, leader of The Hackett Group’s Technology Practice, about findings from the latest digital world-class procurement research “Reaching New Heights in Peak Performance,” which details how technology enables procurement organizations to improve efficiency, effectiveness, and customer experience. They also discuss how data and analytics skills have become more important in procurement, and how challenging it has become to find talent qualified and able to utilize these tools to provide greater business value.

Host Chris Key talks with The Hackett Group Principal Mike Fuller and Senior Director Jay Ruffin about key findings from our new digital world-class IT research, and how advanced technology is enabling new levels of insight and business value across various business services functions. Topics covered include the increasing role of data and analytics in decision making, the move towards the cloud, the need for new skills and talent in IT, and the role that organizational culture plans in IT transformation.

Host Jay Ruffin talks with Edward C Anderson, CIO and IT Department Director at the IMF about the challenge of modernization, and the integrated tools and cultural shift required to help staff become better knowledge workers. Ruffin also discusses how his IT staff has helped the IMF adapt to the pandemic, and how his team has participated in IMF discussions around cryptocurrency, blockchain, and other technology-driven issues, and have helped their organization develop strategies for finance technology implementations.

Penny Weller, The Hackett Group Senior Director, GBS Advisory, talks with Juan Gomes Hoyos, Senior Manager, GBS Global Operational Excellence Practices for Kimberly-Clark about Kimberly-Clark’s transformation journey in global business services. The company has created a culture of continuous improvement that enables its GBS operations to provide unique strategic value, drive cost savings, improve efficiency, and enable excellence in both traditional and non-traditional global business services areas.

Host David Ketchin talks with Tom Kellaway, The Hackett Group Associate Principal and European Benchmark Practice Leader about creating a sustainable performance excellence culture via a combination of measurement, accountability, strategic thinking, and cross-functional collaboration. Tom shares brief case histories from several clients who are targeting world-class performance levels, including Vodafone, Sky, Tetra Pak, and BASF.

Host Nathan Harris talks with Kurt Albertson, Principal in The Hackett Group’s Procurement Advisory Group and Josh Nelson, Principal in The Hackett Group’s Supply Chain and Operations Consulting Group about the impact of the pandemic on companies’ digital transformation initiatives in procurement and supply chain, and how companies with more mature digital transformation programs benefitted in terms of improved agility, efficiency, and insight.

Host Paul Morrison talks with The Hackett Group IT Transformation Practice Principals Scott Holland and Mike Fuller about how IT must adapt to its changing role in the business, balance the need to “keep the lights on” with the development of emerging capabilities, and use digital transformation to improve agility, enhance the customer experience, and drive greater value to the enterprise.