Gen AI Breakthrough

Host Martijn Geerling talks with Paul Morrison, Principal and Digital Enablement Transformation Practice leader and Vin Kumar, Principal and Digital Finance and Global Business Services Advisory Practice leader about how digital transformation is changing the way Global Business Services organizations operate, and how they can use technology to further optimize processes, reduce manual labor, and provide greater strategic value to their companies.

Host Clayton Gammill, Associate Principal, HR Transformation for The Hackett Group talks with Dave Polacheck, Director, HR Advisory about how digital transformation has the ability to improve efficiency, effectiveness, and customer experience for the HR function.

The Hackett Group Managing Director of Europe David Ketchin talks with Senior Director and Head of Sourcing for Europe Jill Stabler about the latest market trends in outsourcing, and how technology has changed the value proposition that outsourcers can offer.

The Hackett Group Managing Director of Europe David Ketchin talked with Associate Principal Tom Kellaway about how companies can determine the optimal cost for business services by using a “digital twin” approach, which can be used to model changes to business complexity, functional demand, and service delivery model. Using this approach, companies can more gain insight into the value of various strategies for business services improvement, including staff reductions, process improvement, and automation.

Host Stephen Ferguson, who leads The Hackett Group’s Account-to-Report Advisory Program in Europe, talks with Andreas Beier, Head of Record-to-Report & Change for Bayer. Mr. Beier details Bayer’s record-to-report transformation, and how the company has dramatically streamlined and standardized R2R in order to enable better insights and faster decision making.

Covid has left its mark on working capital performance. The Hackett Group Principal Brian Hall interviews Senior Director Gerhard Urbasch on the results from our latest working capital survey, breaking down performance for receivables, payable, and inventory, and offering strategies companies can use to make improvements in each area.

Nilly Essaides, Senior Research Director, Finance Advisory talks with Jason Logman, Principal, Finance Transformation about how companies are transforming their FP&A operations. The pandemic has caused many companies to expect more from FP&A. By utilizing cutting edge technology, focusing on key drivers, and more, FP&A can improve agility and offer greater insight that can drive improved accuracy and better business decisions.

The Hackett Group Associate Principal Franco Girimonte and Senior Director HR Research Anthony DiRomualdo discuss findings from The Hackett Group’s 2021 HR Key Issues research, including how the pandemic has required HR to step up and play a greater role as a strategic advisor to the business. HR’s ability to enable high-performing organizational culture and better align talent with business needs, improve overall agility, and address workforce diversity issues are also covered. Finally the two experts talk about HR’s digital transformation and other technology initiatives, which have become more important in today’s largely remote work environment.

The Hackett Group North American GBS Program Leader Penny Weller talks with Managing Director, Advisory Practice Leader, Europe Martijn Geerling about the results from The Hackett Group’s 2021 Global Business Services Key Issues Study. The study in part charts how the global pandemic is impacting on strategic priorities and initiatives for GBS organizations as they continue to mature, from a largely labor arbitrage focus to a broader value proposition.