Live from Barcelona, Green Retail World's Editor Ben Sillitoe joins Natalie on the podcast to share what they learned at Manhattan Exchange this week. They explore how generative AI chatbots are going to revolutionize customer service, why the days of frontline staff being told to "sell, not think" are over and what sustainability looks like for retailers in 2025.

If you missed the episode with Manhattan Associates' Pieter Van den Broecke, you can catch up here.

Links:

Manhattan Associates Green Retail World