William Ury, one of the world’s leading experts on negotiation and mediation, joins Dr McKenzie to talk about the role of listening in dealing with differences. During their talk, William and Dr McKenzie speak about how William’s childhood impacted him to search for better ways to deal with our differences and how listening is essential to transform conflict in a constructive way. Plus, he tells us his secret tip for effective listening and shares interesting stories of his conversations with presidents, politicians, and leaders to provide impactful lessons.