“The frontline worker is how you bring your heart and soul to the customer.” Join host Andrew Chrostowski as he reconnects with Geoffrey Moore, bestselling author of Crossing the Chasm and a globally renowned consultant with over 35 years of expertise in scaling disruptive technologies. In this episode, Moore shares powerful strategies for accelerating AI adoption among frontline workers, leveraging edge computing, and unlocking trapped value. Geoff highlights the essential role of frontline workers in delivering customer experiences and driving business success.

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